From User Need to Seamless Service – Make Every Interaction Count.

8 – 12 June 2026 | London, UK

Join us at the Service Design Conference Europe 2026, co-located with the Business Change & Transformation Conference and the Enterprise & Business Architecture Conference. This unique trio of events offers a transformative experience, redefining your understanding of Enterprise Architecture, Business Architecture, Service Design, Design strategies, and Business Change & Transformation.

Call For Speakers Coming Soon

BECOME AN EXHIBITOR

Service Design Conference Europe 2026

Three Co-located Conferences on Architecture, Design, and Transformation.

WhatsApp Image 2024-06-03 at 09.51.11 (4)

Join us in London from 8 – 12 June 2026 for the Service Design Conference Europe — the ultimate event for professionals, innovators, and leaders seeking to redefine strategies and drive real-world impact.

This conference provides a unique opportunity to explore the latest trends in enterprise architecture, business transformation, and technology innovation; offering unparalleled insights into the methodologies, frameworks, and strategies shaping the future of organisations.

Whether you’re a seasoned expert or just beginning your journey, this conference offers something for everyone.

Why Attend?

Diverse Tracks & Topics

Choose from multiple focused tracks covering enterprise architecture, business architecture, business change & transformation, service design, artificial intelligence (AI), and leadership.

Inspiring Keynotes

Hear from top industry expert

Real-World Case Studies

Learn from leading organisations

Actionable Insights

Gain hands-on strategies to drive business transformation, improve agility, and lead change effectively.

Peer-to-Peer Networking

Connect with over 350+ professionals, thought leaders, and solution providers during dedicated networking sessions in our exhibitor hall.

Industry Best Practice Awards

Celebrate the achievements of your peers who are transforming enterprise and business architecture strategies in their organisations.

Key Themes in 2026

Enterprise Architecture for Business Transformation

Strategies to align enterprise architecture with business goals and drive organisational success.

Service Design & Customer Experience

Innovative approaches to improving service delivery, customer engagement, and user experience.

Leadership & Change Management

Developing resilient teams, fostering psychological safety, and navigating organisational change.

AI & Digital Innovation

Harnessing AI, data analytics, and emerging technologies to accelerate transformation.

Measuring Success & ROI

Proven frameworks for tracking digital transformation impact and business value.

2025 Case Studies and Contributions from:

Aire Logic Limited
Aon
Arctic Fox Adaptive
AssistKD
Avrolabs, Inc.
Bankdata
Bank of England
Benefact Group
BPP
Cambridge University Press & Assessment
Camden Council
Capgemini Invent
Centre for Leadership Psychology
ChuDo Consulting
De Voil Consulting
EA Fellows
Envista Consulting

Feldspar Consulting Limited
Flutter
Fresh by Friska
Gen Z @ Work
Gerstbach Business Analyse GmbH
Girlguiding
Hiscox
HMRC
ilionx
Janus Henderson Investors
L.E.K. Consulting
Lenovo
Lloyds Banking Group
Medway Council
Nationwide Building Society
NHS England
NN Bank
Passion Pioneers

Perform Partners
Process Renewal Group
Redgate Software
Riot Games
ROCKWOOL A/S
Royal London
S2E Inc
Saxo Bank
SDC
Semperit AG Holding
Staun & Stender
The Kings Trust
The unFIX Company
Thoughtworks
TreeHive Strategy
Unboxed
Vestas A/S
WVE.Digital – Diaphanum-NL
Zurich Insurance

WhatsApp Image 2025-06-18 at 11.23.47 (3)

WhatsApp Image 2025-06-17 at 08.19.26 (1)

Testimonials

Dan Blankley, Snr Business Architect, Three UK

Really enjoyed the event again this year. Good diversity in the speakers and was good to connect with my peers across different industries

Joanna Goodrick, Deputy Director and Head of Business Architecture, Cambridge University Press and Assessment

The events are unbeatable for their blend of thought leadership and real-world practice. They absolutely pulse with interest, curiosity and the making of connections. A hugely rewarding experience!

Martin Sykes, Enterprise Architect, Author, Coach

It has been my number one conference for over two decades. Holding a mirror to challenges we face, with content based on experience from practitioners, it always provides a fresh view on the profession.

Kaitlin Cunningham, Lead Technical Consulting Analyst, Cambridge University Press and Assessment

Amazing event, absolutely love the mix of topics, tracks, speakers and attendees

Miriam Warzecha, Project Manager, Redbull

Great, inspirational, different perspectives and backgrounds.

Pieterjan Platteeuw, Enterprise Domain Architect, TVH Parts Holding NV

Great event that inspires both hard and soft skills

Kristy Dean, Head of People & Culture, Perform Partners

Great event and loved that I could attend sessions across the 3 areas! The speakers were great, the organisation was brilliant and the food was amazing!

Ellie Fitzpatrick, Director, BearingPoint

Great event, I’ve left with lots of ideas and inspiration.

Chloe Gray, HO Enterprise Architecture, Nationwide Building Society

Building in Business Change, Transformation and Service Design created some fabulously diverse discussions. I loved the people centric topics and the way AI was discussed this year - it felt materially different to the usual way these topics were presented. I find the IRM team to be excellent event organisers - providing a great platform for collaboration. Great agenda, well timed breaks for collaboration. Well done and thank you.

Tickets

Secure Your Spot

Sponsor

Become a Sponsor

Sponsor

Agenda

View the Full Agenda

Got a Question?

Complete Our Enquiry Form

Enquire Now