ITIL® 4 Foundation

IT service management (ITSM) is the practice of designing, delivering, and improving IT services that meet business needs. Our ITIL® 4 Foundation certification course introduces the globally recognised framework for modern ITSM, equipping professionals with the knowledge to optimise service delivery, align IT with organisational goals, and drive continual improvement.

We provide high-quality training solutions for corporate teams, government departments, public sector organisations, multinational enterprises, and individual professionals. Delivered by expert instructors with hands-on industry experience, our courses are designed to be practical, engaging, and focused on helping learners apply ITIL principles effectively in real-world environments.

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The ITIL® 4 Foundation certification provides a comprehensive introduction to modern IT service management (ITSM). Globally recognised as the standard for best practice in ITSM, this course offers a solid understanding of how to create, deliver, and manage digital services effectively.

You’ll explore key principles, core terminology, and the structure of the ITIL 4 framework – enabling you to support service improvement, align IT with business needs, and drive value in your organisation.

Key Features

  • Accredited ITIL® 4 Foundation training

  • Official ITIL 4 manual provided

  • Tutor support throughout your learning journey

  • Pre-course online learning (3–4 hours) required for classroom and virtual study formats

Our accredited ITIL® 4 Foundation course is designed to provide a rich, hands-on learning experience that fully prepares you for certification success. Here’s what you can expect:

Key Features

  • Accredited ITIL® 4 Foundation training

  • Official ITIL 4 manual provided

  • Tutor support throughout your learning journey

  • Pre-course online learning (3–4 hours) required for classroom and virtual study formats

By the end of this course, you will be able to:

  • Understand the key concepts of ITIL service management

  • Apply the seven ITIL guiding principles to real-world scenarios

  • Describe the four dimensions of service management

  • Understand the structure and components of the ITIL service value system

  • Explain the purpose of the service value chain and how its activities interconnect

  • Embrace continual improvement practices and apply them within your organisation

  • Communicate effectively using core ITIL terminology and concepts

This course is designed for:

  • IT professionals and support staff

  • Service desk managers and IT team leads

  • Anyone involved in delivering, supporting, or managing IT services

  • Professionals looking to enhance their knowledge of ITSM and gain a recognised qualification

Prerequisites
There are no prerequisites for the ITIL® 4 Foundation course – it’s suitable for beginners as well as those with prior ITSM experience.

How to Book Your Accredited ITIL® 4 Foundation Certification Course

We’ve partnered with a trusted training provider to bring you access to accredited ITIL® 4 Foundation training. Here’s how the booking process works:

  1. Purchase Your Course
    Complete your purchase through our website to secure your place on the ITIL® 4 Foundation course.

  2. Receive Your Course Voucher
    Once your purchase is confirmed, we’ll email you a unique voucher code along with instructions on how to redeem it.

  3. Redeem Your Voucher
    Visit our training partner’s website (we’ll provide the link), enter your voucher code during checkout, and select your preferred course date.

  4. Start Your Learning
    You’ll gain access to the full course, including live virtual training, video-based learning modules, and 365-day access to materials.

  5. Ongoing Support
    Throughout your learning journey, you’ll benefit from 24/5 content and technical support directly from the course provider.

Course Summary

Price: £695 + 20% VAT (vat only charged if UK resident)


Duration: 365 Day Access to Self-paced e-Learning + Live Class Hours


Language: English


Exam : Yes – available to purchase separately


Accrediting Body: PeopleCert

Type: Weekday

  • Start Date: 17 June 2025

  • End Date: 27 June 2025

  • Time: 16:30 – 18:30 (UK Time) or 17:30 to 19:30 (Europe/Amsterdam)

  • Number of Sessions: 8

  • Class Dates: 17–20 June 2025, 24–27 June 2025

Note: You will be required to attend all sessions on the dates above as part of the course completion

Type: Weekend

  • Start Date: 28 June 2025

  • End Date: 06 July 2025

  • Time: 14:30 – 18:30 (UK Time) or 15:30 to 19:30 (Europe/Amsterdam)

  • Number of Sessions: 4

  • Class Dates: 28-29 June 2025, 05-06 July  2025

Note: You will be required to attend all sessions on the dates above as part of the course completion)

Frequently Asked Questions

ITIL® 4 Foundation is the entry-level certification in IT service management (ITSM). It introduces learners to the principles, practices, and terminology of the ITIL framework, which is recognised globally as the leading standard for IT service delivery.

This course is ideal for IT professionals, support teams, and service managers who want to build a strong understanding of how to manage IT services effectively and align them with wider business objectives.

After achieving your Foundation certification, you can continue developing your ITSM expertise by progressing to intermediate and advanced certifications within the ITIL® 4 framework. Your next step may be the ITIL® Managing Professional path, which covers practical skills for managing digital and IT-enabled services across the service lifecycle.

The right progression route will depend on your current role and career aspirations. Our team is happy to advise on the best path based on your goals.

Yes, ITIL® 4 Foundation certification is valid for three years. To maintain your certified status, you’ll need to renew it via an approved method — for example, retaking the exam or completing recognised Continuing Professional Development (CPD) activities.

Please visit the PeopleCert website for the latest information on renewal options. Note that access to the digital version of your official ITIL manual is valid for five years.

Ready to Book?

Ready to take the next step in your business analysis career? Purchase your course voucher today and secure your place on an IIBA®-accredited CBAP training programme.

Flexible dates, expert-led learning, and full support included.

Need some help?

For more help with your requirements, fill out the form below and one of our team will be in touch shortly.

We can help with custom dates to suit you, group/team bookings, Learning passports and pathways, Bespoke courses to suit your needs, and more!

In-House Training

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