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16 – 19 June 2025, London, UK

Join us at the Service Design Conference Europe 2025. This event offers a transformative experience, redefining your understanding of Service Design and its impact on innovation and organisational success.

Service Design Conference 2025

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Join us in London from 16–19 June 2025 for the Service Design Conference Europe—the ultimate event for professionals, innovators, and leaders seeking to redefine strategies and drive real-world impact.

This year’s conference provides a unique opportunity to explore the latest trends in service design, customer experience/ user experience and technology innovation; offering unparalleled insights into the methodologies, tools, and strategies shaping the future of businesses.

Whether you’re a seasoned expert or just beginning your journey, this conference offers something for everyone.

Case Studies and Contributions from 2024 include:

Aldermore Bank, AssistKD, Birchman Group, Capgemini Invent, Capital, Cervello, Dentsu, DHL, DPM, Element Materials Technology, Ericsson, EY Parthenon, Evri, Jet2, Johnson Matthey, mBank S.A., Medway Council, Oracle, River Island, Satago, Telent Technology Services Ltd, The LEGO Group, Whitbread plc, Zurich Legacy Solutions and Zyte.

2024 Speakers

Operational Strategy Lead CDIO
HMRC
Director, HR Transformation
Oracle
Managing Consultant
Wipro
Public Sector Lead
Sword Group
Donald Farmer
Principal
TreeHive Strategy
Chief Operating Officer - Zurich Legacy Solutions
Zurich Insurance
Head of Service Design
Intellectual Property Office
Principal Consultant
AssistKD
Service Development Director
AssistKD
Co-Founder and Director
Change Network
Head of Service Design & Concept
DPM
Managing Director - Software
Capita
Director
De Voil Consulting
Chief Information Officer
Medway Council
Senior Business Analyst
Telent Technology Services Ltd
Service Designer
Assist Digital
Senior Enterprise Architect
Ardoq
Founder
Covia

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