Kay Hardy

Kay Hardy, a Business Analyst at Yorkshire Building Society, brings a decade of consultancy experience with a focus on digital transformation, customer experience, and service design. Certified in Business Analysis and Human-Centered Design Methods, her expertise is proven across diverse sectors including healthcare, utilities, defence, telecoms, local and central government.

As a co-founder and senior leader of the Young Business Analysts, a professional body with over 2000 global members, Kay plays a pivotal role in shaping the future of the profession. She empowers young professionals to connect and achieve their goals with confidence, providing mentorship and guidance to help them navigate their careers. Her commitment to the future is evident in her regular contributions to business analysis conferences, industry talks, podcasts, and publications.