CALL FOR SPEAKERS | DEADLINE –  DECEMBER 31 2024, MIDNIGHT

Please read the below before you submit your paper

We are excited to invite visionary thought leaders, seasoned experts, and industry trailblazers to join us as speakers at the ‘Service Design Conference 2025.’ This prestigious event takes place from the 16 – 19 June 2025 in the vibrant heart of London.

Speaker Benefits Include:

• Establish your profile in the Service Design Community
• Attend the 2-day conference without charge
• Registration discounts for your colleagues
• Network with peers and build excellent professional relationships
• Share thoughts and experiences with a qualified and motivated audience
• Discover the rewards of sharing your expertise and informing others
• Create new business opportunities for yourself and your organisation

We’re seeking a diverse array of session styles, from engaging interactive workshops to informative standard conference sessions. Our goal is to ensure a well-rounded balance across all tracks, encompassing various styles, topics, experiences, and compelling case study examples.

• Conference presentation sessions take place on 16- 17 June 2025 and should last 45 minutes.
• Workshops will run on the 18 & 19 June 2025 and should last for three hours or six hours.;
• We encourage all presentation skill levels (foundation, intermediate, advanced).

What We’re Looking For:

Experience has shown us that delegates have expressed a preference for how-to topics and case studies rather than theoretical or abstract topics.

We would particularly like practitioners with interesting experiences to share including success stories, lessons learned, challenges that have been overcome, and pitfalls to avoid.

We’re keen to see topics focusing on the use of AI across the service design lifecycle, and a broad range of other topics including:

Basic Topics:

1. Introduction to Service Design: Understanding the fundamentals and importance of service design in today’s market.
2. User-Centred Design Principles: Focusing on designing services that meet user needs and expectations.
3. Service Blueprinting: Mapping out service processes to identify key touchpoints and interactions.
4. Customer Journey Mapping: Visualising the customer’s experience to enhance service delivery.
5. Prototyping Services: Developing and testing service concepts before full implementation.
6. Stakeholder Engagement: Involving all relevant parties in the design process for comprehensive solutions.
7. Design Thinking in Services: Applying creative problem-solving techniques to service challenges.
8. Measuring Service Quality: Establishing metrics to assess and improve service performance.
9. Digital Transformation in Service Design: Integrating digital tools and platforms to enhance service experiences.
10. Ethical Considerations in Service Design: Ensuring services are designed with ethical standards and inclusivity in mind.

Advanced Topics:

1. Service Ecosystem Mapping: Analysing complex networks of services and their interdependencies.
2. Designing for Service Scalability: Creating services that can grow and adapt to increasing demand.
3. Service Design for Sustainability: Developing services with environmental and social responsibility.
4. Integrating AI and Machine Learning in Services: Leveraging advanced technologies to personalise and improve services.
5. Cross-Channel Service Design: Ensuring seamless experiences across multiple platforms and touchpoints.
6. Service Design in the Public Sector: Addressing unique challenges and opportunities in government services.
7. Cultural Sensitivity in Global Service Design: Adapting services to diverse cultural contexts and expectations.
8. Service Design Metrics and Analytics: Utilising data to inform and refine service design decisions.
9. Co-Creation with Users: Engaging customers as active participants in the design process.
10. Future Trends in Service Design: Exploring emerging practices and technologies shaping the field.

Delegates also like to hear from industry experts who can provide fresh insights, current trends, management advice, and discussions of future directions.

Please submit a description of the talk you would like to present.

We need a title that reflects the content of the presentation, a description in a paragraph or two, and 3-5 bullet points setting out the key messages. Tell us something about yourself, your role, and the enterprise you represent. If you have previous experience as a conference speaker, provide a summary of this experience. If you don’t have previous experience speaking at conferences, then please make this clear. We’re happy either way and just need to know.

We’ll be choosing conference sessions and workshops that concern the above examples of themes and topics.

If you can offer a presentation on a topic or theme we haven’t covered, and you feel the conference would benefit from this presentation, please submit it for consideration.