Antifragile Confidence: A New Super-Skill for Business Analysts: Interview with Donovan Grant, Business Analyst, UAL As part of our speaker spotlight series for the Business Analysis Conference Europe 2025, we caught up with Donovan Grant to explore the thinking behind...

By Dr. John Gøtze, Chair of the awards jury As Service Design Lead at UK Research & Innovation (UKRI), Damien Hatton led a transformation that aligned digital delivery with the organisation’s strategic objectives, improved user experience, and unlocked significant efficiency...

SPONSORED POST Andy Zimmerman, CMO, Tamr A customer 360-degree view is the gold standard for successful companies, offering a single source of truth that enables them to elevate customer experiences, uncover new revenue opportunities, and deliver personalized support. However, despite...

By Dr. John Gøtze, Chair of the awards jury Novo Holdings is a finalist for the Excellence in Business Transformation Award, hosted at IRMUK’s Business Change & Transformation Conference. When Novo Holdings decided to reinvent and future proof the way...

An Interview with Disha Mittal: Creating the Conditions for Service Design in Local Government Part of the Service Design Conference Europe 2025 What does it really take to make service design work in the public sector? According to Disha Mittal,...