An Interview with Disha Mittal: Creating the Conditions for Service Design in Local Government Part of the Service Design Conference Europe 2025 What does it really take to make service design work in the public sector? According to Disha Mittal,...

By Whynde Kuehn Business architecture has evolved into a strategic business discipline with a critical role in enabling effective strategy execution from end-to-end, driving the intentional and sustainable design of organizations, and informing a broad range of business decision making...

The Cost of Getting Change Wrong: What Business Leaders Must Learn from Famous Failures By Friska Wirya Change is no longer a choice—it’s a challenge.A 2021 Fortune study reported that 85% of companies are accelerating their transformations. Yet despite this,...

Speaker Spotlight: Friska Wirya on Future-Fit Organisations and Leading Meaningful Change As transformation remains a constant pressure across industries, few voices cut through the complexity like Friska Wirya—TEDx speaker, author of The Future Fit Organisation, and founder of Fresh by...

Inclusive AI in Transformation: Ensuring Equity and Diversity in Digital Change Imagine this: You’re having a heart attack and rushed to the hospital. Your treatment will depend on decisions made by AI systems designed to assess urgency, predict outcomes, and...

Harnessing the Power of Storytelling to Create Transformational Change: An Interview with Dr Susanne Evans Storytelling is one of the most powerful tools for driving change, yet many organisations still rely on rigid processes that fail to engage people effectively....

Enterprise Architecture in Action: An Interview with Roger Stoffers As organisations navigate the complexities of digital transformation, Enterprise Architecture (EA) is often positioned as a theoretical framework rather than a tangible driver of change. Roger Stoffers, an experienced Enterprise Architect...

Join us in London on 16–19 June 2025 for the co-located Enterprise & Business Architecture Conference, Business Change & Transformation Conference, and Service Design Conference Europe! The Agenda is Now Live! We’re excited to announce that the agenda is now...