By Dr. John Gøtze, Chair of the awards jury As Service Design Lead at UK Research & Innovation (UKRI), Damien Hatton led a transformation that aligned digital delivery with the organisation’s strategic objectives, improved user experience, and unlocked significant efficiency...

By Dr. John Gøtze, Chair of the awards jury Novo Holdings is a finalist for the Excellence in Business Transformation Award, hosted at IRMUK’s Business Change & Transformation Conference. When Novo Holdings decided to reinvent and future proof the way...

An Interview with Disha Mittal: Creating the Conditions for Service Design in Local Government Part of the Service Design Conference Europe 2025 What does it really take to make service design work in the public sector? According to Disha Mittal,...

By Whynde Kuehn Business architecture has evolved into a strategic business discipline with a critical role in enabling effective strategy execution from end-to-end, driving the intentional and sustainable design of organizations, and informing a broad range of business decision making...

The Cost of Getting Change Wrong: What Business Leaders Must Learn from Famous Failures By Friska Wirya Change is no longer a choice—it’s a challenge.A 2021 Fortune study reported that 85% of companies are accelerating their transformations. Yet despite this,...