Steve Catchick

Meet Steve Catchick – The Customer Experience and Communications Strategist. He works with companies to drive engagement, reduce churn and increase profit through the customer experience.

He speaks and runs masterclasses on the Customer Experience, managing difficult customer conversations and Communications including speaking skills, to companies such as IBM, Capita, KPMG and SME’s

His award- winning customer service programme at IBM contributed to a substantial increase in sales, customer satisfaction and a record high employee morale.

Steve demonstrates how every interaction a prospect has with your company is a moment of truth that leads to the customer experience, which is the one differentiator you have over your competitors.

Steve is a military veteran, having served 11 years in HM Forces.