Virtually every product or service of value delivered by an organisation is the result of an end-to-end, cross-functional, business process, so we’re seeing a worldwide resurgence of interest in the topic. This workshop provides a solid exposure to a proven and Agile methodology for Business Process Change, with an emphasis on practical, repeatable guidelines for the key phases and techniques, and guidance on dealing with issues that may arise. Whether the motivation is development of a new product or service, software implementation, or the design/redesign of a business process, these skills will make a fundamental difference to an initiative’s success.

First, participants will learn five fundamentals about successful business process work, beginning with “what actually is a business process?” With this foundation, we learn how to discover an enterprise’s real business processes, specify process scope and stakeholder goals, model process activities and workflow, assess the process, and design a sustainable process. The workshop complements our Business-Oriented Data Modelling and Requirements Modelling workshops.
Key principles are illustrated throughout with workshop exercises and discussions. Business professionals with responsibility for improving their processes and business analysts needing solid techniques will both benefit from this workshop.

On training completion, participants will be able to:

• Identify a “true” business process, and specify its boundaries and goals
• Describe the key factors that differentiate process and functional approaches
• Employ a variety of techniques to keep stakeholders involved, and promote “process orientation”
• Establish the scope, issues, and goals for a business process
• Model a process with progressive detail using Scope Models and Swimlane Diagrams
• Stop process modelling at the appropriate point, and move on to other techniques or phases
• Conduct a structured, enabler-based assessment of a business process
• Transition to the feature-based design of a new process while avoiding common pitfalls

Anyone involved in Business Analysis, Business Change, Business Architecture, and Business Process Management (BPM) especially BPM professionals, Process Analysts and Designers, Business and Process Architects, Business Analysts, and Project / Programme Managers. Also, Business Managers and Subject Matter Experts responsible for effecting process change, Organisation Development professionals needing to learn more about business processes, and anyone involved in process-driven solution development.

• Thinking in process terms – concepts, terminology, principles, and techniques
• The factors that really matter – five things you need to know about business processes
• An Agile approach – a three-phase methodology for a process-oriented project
• Discovering your organisation’s processes – top-down and bottom-up approaches
• Developing a Process Scope Model – clarifying boundaries, contents, and purpose
• Answering “Why?” – initial assessment of the "as-is" and goal-setting for the “to-be”
• Adding detail in a controlled fashion – building an Augmented Scope Model
• Modelling process workflow – practical tips and techniques for using swimlane diagrams
• Controlling detail – two levels of workflow model, and when to stop modelling
• Modelling the as-is process – facilitating a workflow session
• Enabler-based assessment of the as-is process – a framework for assessment and redesign
• A feature-based approach to design – generating creative improvements and assessing them
• Designing a sustainable process workflow – a phased, step-by-step method
• Wrap-up – summary, tips, and resources