Overview

The ‘People Side of Change’ course provides practical and effective insights to help change agents support their organisations to realise the benefits of their change programmes. As every person adapts to their ‘new normal’, the need to have strong change management capabilities in organisations has never been clearer. The course is highly interactive and whilst delegates will gain a good understanding of different change methods and philosophies (eg Kotter, Kubler Ross, ADKAR), the focus will be on how to make change stick using case studies and worked examples. The course title ‘People Side of Change’ is deliberate. Companies often invest huge amounts of time, money and effort developing IT and organisational capabilities and then find that the people impacted by the change are not onboard. The course provides a comprehensive set of tools and techniques that will help delegates understand the importance of key roles, how to acknowledge, understand and overcome resistance and greatly increase the chances of a successful change deployment. Attendees are invited to bring real project examples to the sessions, so learning is in context. They will learn how to create change plans for their own projects which they can use and develop when they return to the workplace. There will be an opportunity to share experience and collaborate in a safe environment.

Course Outline

Introduction

It’s personal – the people side of change
What is Change Management
Change Management methodologies – overview
Why is Change Management important
Your Change Environment – how do you assess maturity
From theory to practice – ‘how to’ not ‘what to’

Getting People on Side

What’s in it for me?
Know your outcomes
Acknowledge, plan for, and overcome resistance
Fear, empathy, and resilience in the face of change
Impact assessments and plans
Change Impact Assessments – exercise
Creating a practical Change Plan
How to Prioritise
Planning and integration with Project Management
Practical action planning
How to track progress
Course correcting – how to get back on track
Escalation as a constructive force

Sustain the gains

Buy-in and decision making – how to achieve results
Making change stick when the project team is gone
Coaching sponsors to help them deliver results
Creating a Change Community – collaborate and learn
Measuring success – baselining
8 Golden Rules for Successful Change

Adoption

Change Implementation – delivery and adoption
Transition and check ins
Success stories and learnings

Reflections and commitment

Key learnings – most useful insights
Immediate next actions
“From now on I will…”

Audience

Programme Managers
Project Managers
PMO/Portfolio Managers
Change Practitioners
Change Champions

Objectives

How to get people on side when more change comes along
To understand how to be the bridge between the world of projects, change and ‘business as usual’
To become confident and competent to identify and overcome resistance to change
To build simple and effective change impact assessments
To design implementation plans that will drive adoption and make change stick
To know how to engage with sponsors and help them realise the benefits
To develop skills to be a change coach and mentor to leaders and managers
To be aware of common pitfalls with communication and how to address them

Who Is It For?

Programme Managers
Project Managers
PMO/Portfolio Managers
Change Practitioners
Change Champions

Speaker

Katie McConochie

Founding Director

Learn Change

Katie McConochie is the founder of Learn Change, a training consultancy which focuses on the People Side of Change. She has over 25 years experience in the field of Business Improvement & Change Management with a strong focus on putting the customer first. Her passionate belief that is that organisations that create a strong change management capability give themselves a huge competitive advantage. As a trainer and facilitator she has delivered engaging culture change and continuous improvement workshops across the globe.