Michael Noonan

Accomplished, professional and results-focused COO / Operations Director and technology leader with many years of experience developing high-performing teams, building and scaling functions from 50 people to large-scale global teams of up to 2,000 professionals across organisations, including Microsoft, Visa, Capita and IBM. Adept at delivering value-added outcomes in complex sectors such as government, fintech and contact centres through transformative solutions that drive business growth, innovation and customer satisfaction. Expertly aligns technology with organisational goals through technical skills, strategic foresight and a people-first approach. A trusted advisor and influential communicator, skilled at engaging C-suite stakeholders and building alignment across diverse groups. Experienced at leading product development to meet clients’ experiences, cost-effective and efficient use of enterprise applications such as Workday, SAP and major transformational changes. Selected Achievements

• Digitally transformed a product development team, implementing new processes, technology and ways of working to increase growth by 12% and reduce the cost to serve by 9%.

• Reduced 3rd party spend on enterprise applications by 22% and simplified the technology estate.

• Over the last 12 months, promoted 83 employees into roles across Capita.