Jo Frances

Jo Frances

Jo is an experienced Principal Consultant and Practice Lead in Service Design and Business Analysis, with over 17 years of delivery experience across the Public Sector and Private Sector. Jo is also an A4Q Certified Service Designer and holds the BCS International Diploma in Business Analysis and is responsible for the Level 6 Service Designer Apprenticeship Programme content development and management at AssistKD.

Jo has experience of managing teams of Consultants and Senior Consultants across a portfolio of Design and Change, specialising in Local and Central Government Projects, and ranging from Maturity Assessments and Discoveries, to managing and delivering org-wide Service Design programmes.

Profession
Principal Consultant | Service Design Mentor
Company
AssistKD
Speaking at
In her role at AssistKD, Jo is responsible for the Service Designer apprenticeship programme content development and management, including apprenticeship mentoring, online and onsite at customer locations. She is also responsible for management and development of a suite of training services, including trainer-delivered and e-learning courses, and support for development of certification schemes, including syllabus and examination authoring.

Profession
Principal Consultant | Service Design Mentor
Company
AssistKD
Speaking at
In her role at AssistKD, Jo is responsible for the Service Designer apprenticeship programme content development and management, including apprenticeship mentoring, online and onsite at customer locations. She is also responsible for management and development of a suite of training services, including trainer-delivered and e-learning courses, and support for development of certification schemes, including syllabus and examination authoring.

Events of the Speaker