Bruce Prendergast
Bruce is an Assistant Director, Head of Transformation Design for the Customer Compliance Group at HMRC, working with a team of architects, service designers and business analysts setting up a user centred design office and internal consultancy for transformation projects. Driven by a personal imperative to deliver effective public services, Bruce has frequently sought out some of the most challenging transformation roles and become an advocate for service design as an essential element in achieving this mission. Previous experience that has contributed to his ‘worldview’ include as lead designer for the target operating model within the police service, product owner responsible for designing a digital service to replace the Common Agricultural Policy, as senior strategy advisor for EU Exit and as portfolio manager for the combined EU Exit and Covid19 response for the agri-food chain – bringing a systemic view to the strategic response.