Speaker

Richard Frost

Enterprise Design Lead

Yorkshire Building Society

Richard is the Enterprise Design Lead at Yorkshire Building Society (YBS), working on digital transformation and innovation. Having completed the selection of their Digital Experience Platform he is now working on envisioning and designing future digital customer experiences for YBS. Previously, Richard selected the technology and established the Robotics factory – now in production. Before joining Yorkshire Building Society, Richard spent 30 years as a maverick developer, designer, project manager, senior leader and enterprise architect at Halifax / HBOS / Lloyds, working on digital transformation from 1992-2013.  Follow Richard: @richardfrost

Business Change and Transformation Conference Europe 2020 Session: Are you Caught in the Glare of Innovation Headlights?