Agenda Highlights

Lunchtime Keynote: Surfaces, Socks and Shadows: …Unexpected Lessons From Driving Change at Google
Crystal Eisinger, Strategy & Operations Lead, Google

Keynote: Achieving Your Goals for Investing in Change
Chris Potts, Practitioner, Mentor, Trainer and Author, Dominic Barrow

Keynote: The Magic of Crazitivity
Butzi, Keynote Speaker & Professional Magician- Helps Companies To Be Innovative By Raising the Level of Creativity

Keynote: Artificial Intelligence in the Digital Era: Tomorrow is Already Here
Andreas Bitterer, Chief Analytics Evangelist EMEA, SAP

Anthropology of Change and Transformation
Mayank Saxena, Enterprise Architect (Chief Architect and Data Management), ABN AMRO

Business Change and Agile: A Marriage Made in Heaven?
Jo Biggin, Group Enterprise Business Change Lead, Vodafone Business

5 Questions to Manage Business Change
Jo Franco-Wheeler, Business Transformation Director, Inmarsat Plc

Lean / Agile Approaches to Business Transformation
Nicholas Salmon, Senior Director – Major Change Programmes, Arm
Sophie Harrison, Lead Agile Coach, Arm

The Welsh Water Business Excellence Model – Creating a Culture of Continuous Improvement to Deliver Change
Ben Evans, Lean Programme Manager, Dwr Cymru Welsh Water
Mat Jackson, Change Programme Manager, Dwr Cymru Welsh Water

Creating a Centralised Change Capability
Laura Lilley, Transformation Director, KPMG LLP UK
Andoni Carreno, Head of Change Enablement, KPMG

Shaping and Influencing your Investment Planning Process around Business Capabilities
Harminder Duhra, Senior Business Enterprise Architect, Nationwide

BA Aware
Carol Friel, Senior Lead Business Analyst, Lloyds Banking Group

Creating Powerful Teams
David Beckham, Senior Business Analyst, Aviva

Transforming a Global Function: Successes, Pitfalls & Lessons Learnt
James Bigwood, Head of Corporate Affairs Strategy & Transformation, Imperial Brands

Culture: The Secret Ingredient to Every Successful Business Transformation
Rosie Warin, CEO, Kin&Co

Mapping the Impact of High Volumes of Change
Melanie Franklin, Co-Chair of the Change Management Institute UK

Organisations Speaking include

Keynote & Featured Speakers

Testimonials

Sponsors

Fees

  • 3 Days
  • £1595
  • £1,595 + VAT (£319) = £1,914
  • 2 Days
  • £1295
  • £1,295 + VAT (£259) = £1,554
  • 1 Day
  • £795
  • £795 + VAT (£159) = £954
Group Booking Discounts
Delegates
2-3 10% discount
4-5 20% discount
6+ 25% discount

Venue

  • Radisson Blu Portman Hotel
  • 22 Portman Square
  • London W1H 7BG
  • UK

Join the conference group

Agenda

Monday 18 March: Pre-Conference Workshops
08:30 - 9:30
Registration
Investing in Business Change – The Essentials

Chris Potts, Practitioner, Mentor, Trainer and Author, Dominic Barrow

Why are some organisations much better than others at creating outcomes from change?

Experience shows that it’s because they know and apply the essential differences between investing in business change and – for example – investing in capital assets.  They are goals-driven rather than projects-driven, have people with the unique capabilities needed for success, and leaders who ensure that the organisation is:

  • Certain of the goals for investing in change
  • Agile at choosing the best changes to invest in
  • Efficient in taking investment risks, and in using resources
  • Confident at working with diverse probabilities of success.

This immersive half-day workshop will highlight and explore how we measure, manage and grow an enterprise’s performance at creating outcomes from change. Use it to benchmark the maturity of your organisation’s approach, to check that you have the right capabilities in place and working effectively, and to take-away specific and practical answers to the real-life challenges of investing in business change.

Speaker Biography

What is Key to Achieving Lasting Behavioural Change?

Alexia Della Valle, Account Director, Steps & Gary Bates, Director, Steps

Exploration, using drama and research with senior business leaders, of what makes the difference between success and failure in behaviour change programmes

This will be a highly participative workshop, using drama to illustrate and engage delegates with the challenges of implementing largescale behaviour change (no acting required by delegates!).

We will share with delegates the detailed findings from a recent research project carried out by Steps asking global leaders of major change programmes to share their experience of successful and unsuccessful projects in their organizations.

Delegates will discuss their own experiences and share the wisdom in the room to build on the research findings and examine some of the key areas that are critical to success.

Delegates will receive a full copy of the original research report and the learning emerging from the workshop will also be collated and fed back to delegates.

The session will disrupt and challenge conventional thinking around the components of a successful change programme.  We will be drawing on a 34 page research paper we put together, featuring contributors from organisations including Arla Foods, Dechert, Deloitte, HSBC, IBM, ING, Network Rail, Nomura, Pearson, Penguin Random House, Pfizer and Sky.

The use of drama is uniquely powerful in the behaviour change process and this workshop will use drama to bring to life the challenges and engage with the subject in a very different and exciting way.

Speaker Biography:

Speaker Biography for Gary Bates

Speaker Biography for Alexia Della Valle

Patterns of Strategy

Patrick Hoverstadt, Director, Fractal

This workshop will introduce you to the principles and practice of the “Patterns of Strategy” (PoS) approach to developing strategy. The statistics on the failure of conventional strategy are shocking at 70%-98% failure rate, We’ll look at why this is and at some of the ways in which conventional strategy is fundamentally flawed and show how PoS provides a proven alternative. PoS is a dramatically faster way of developing strategy which speeds up the cadence of formulation and execution. It describes a strategy as sets of manoeuvres and shows how to understand and use the dynamics of strategic situations to your advantage.

We’ll take you through the principles and elements of the approach and then quickly move on to doing a strategy exercise using the approach. If you have a strategic issue you’d like to explore and work on, this is your opportunity.

Speaker Biography

 

Using Visual Storytelling to Engage, Educate and Influence

Martin Sykes, Chief Architect, Architect Coach & Steve Whilta, Director, Visual Meaning

We think in narratives all day; whether describing our journey to work, sharing news or explaining what someone did, storytelling is how we make sense of the world. Our brains are also amazing visual processors, able to handle massive volumes of information by spotting patterns and inferring meaning. The evidence proves that stories trump data when it comes to persuasion, yet many people still believe “the facts” will speak for themselves, and overload audiences with information. This session will give you a solid grounding in the transformation “super-power” that is visual storytelling, helping you to draw out your story in a clear, succinct, compelling form that people want to engage with, comment on and take away to share with colleagues.

This unique integrated workshop provides a path from initial analysis through to stunning success. You will learn how to:

  • Structure complex information into compelling change stories and great visuals
  • Use story frameworks and characters to engage your audience
  • Build design skills to create effective visuals that make the story stick
  • Create communication and reference materials that people interpret consistently

Speaker Biography for Martin Sykes

Speaker Biography for Steve Whitla

09:30 - 12:45
Investing in Business Change – The Essentials
What is Key to Achieving Lasting Behavioural Change?

Gary Bates, Director, Steps

Gary Bates

Director

Steps

Gary is an Account Director at Steps, leading on and designing behavioural change programmes. He has over 15 years’ experience in learning and development and is highly skilled in the interactive and creative learning techniques which are at the forefront of Steps’ methodology. He is also an experienced facilitator, with a first-class degree in theatre arts and valuable experience as a professional actor as well as working extensively within the corporate world. As an Account Director, and Company Director at Steps, he has managed and designed major programmes for clients such as Vodafone, EY, Nomura and Sky, on topics such as Diversity & Inclusion, Change Management and Leadership.

Business Change and Transformation Conference Sessions:

What is Key to Achieving Lasting Behavioural Change?

Steps to Change: Putting People at the Heart of Transformation

Alexia Della Valle, Account Director, Steps

Alexia Della Valle

Account Director

Steps

Alexia Della Valle is an Account Director at Steps. She has been a learning consultant for over 10 years, working with clients to develop, design and deliver behaviour change programmes for employees using drama-based learning techniques. She has worked with a number of different clients, across the globe on a wide range of subjects – including Diversity & Inclusion, Management Development and Ethics (designing live and e-learning programmes at all levels within the businesses). Her current clients include, amongst others, Generali, Nomura, BP and BT.

Business Change and Transformation Session: What is Key to Achieving Lasting Behavioural Change?

 

Patterns of Strategy

Patrick Hoverstadt, Director, Fractal

Patrick Hoverstadt

Director

Fractal

Patrick Hoverstadt has worked as a consultant since 1995 with organisations in both the private and public sector across the world, mainly on strategy, organisational design and change. He specialises in using systems approaches for analysing and designing organisations and in working with very large complex organisations including whole sectors. He has developed methodologies for several difficult business problems. He has written numerous research papers, is a regular keynote speaker at conferences, has contributed to several books on systems, organisation and management, is the author of “Fractal Organisation” a book on organisation published by Wiley in 2008 and used on seven masters programmes around the world, and is co-author of “Patterns of Strategy” a book on a systemic approach to strategy published by Gower in 2017. He chairs SCiO the professional body for systems practitioners and is a Visiting Research Fellow at Cranfield School of Management.

Business Change & Transformation Sessions:

Patterns of Strategy

Organisational Agility Beyond the Hype: What it is, How You Get It and How to Measure It

Using Visual Storytelling to Engage, Educate and Influence

Martin Sykes, Chief Architect, Architect Coach

Martin Sykes

Chief Architect

Architect Coach

Martin Sykes is the Business Systems & Change Director at Team Consulting and an independent coach to Enterprise Architects and technology leaders. During the last 20 years Martin has been Director for Alignment, Analysis and Architecture at Cambridge Assessment, Director for Microsoft’s Enterprise Strategy & Architecture Centre of Excellence, a lead in major organizations for their Enterprise Architecture teams, and a coach to EAs around the world. Over that time Martin has been developing an approach to corporate storytelling through work in the public and private sectors called CAST that is described in the book “Stories that Move Mountains” which is now available in seven languages.

Business Change & Transformation Session: Using Visual Storytelling to Engage, Educate and Influence

Steve Whitla, Director, Visual Meaning

Steve Whitla

Director

Visual Meaning

Steve Whitla is the founder and director of Visual Meaning, a company that combines systems thinking and visual thinking to help large organisations make sense of complexity. After being raised by artist parents and reading music at Cambridge, he took the unexpected step of joining KPMG as a management consultant. In the twenty years since, his unique blend of creativity, curiosity and business acumen has been in constant demand from programme teams trying to make change intelligible to those involved. Steve lives and works in Oxford, is a fellow of the RSA, a member of the CMI, and regularly teaches visual thinking and system mapping in both academic and non-academic settings. He writes about meaning and visual language at meaning.guide, and tweets as @swhitla.

Business Change & Transformation Sessions:

Using Visual Storytelling to Engage, Educate and Influence

Breaking Down the Silos That Impede Change

12:45 - 14:00
Lunch
The Crazytivity Workshop

This 3 hour workshop will take you through an in-depth creative journey.  Butzi will help you to understand a creator’s mindset and master tools that top artists, magicians, actors, writers and entrepreneurs use every day to see the world through a different lens.  You too can re-invent yourself, adapt to change through creativity and generate mind-blowing solutions and ideas – even when you are not inspired.

Through magic and simple exercises, Butzi will show you how to overcome doubts and blocks, learn from your mistakes and understand the creative process to bring more meaning and efficiency to your work.

You will learn:

  • How to reconnect with your natural creative superpowers and how to unleash your imagination.
  • How to brainstorm properly – individually and in groups, expressing yourself and using other people’s ideas to create new connections
  • How to use constraints as a creative boost and to unblock yourself from complex situations.

Speaker Biography 

Designing and Implementing Changes the Right Way

Rohela Raouf, Business Analyst, Business Analysis Hub & Amy Morrell, Lead Business Analyst, Home Office

Designing change is difficult in any organisation, implementing change is just as hard. In this workshop, participants will learn about a number of different tools within the Service Design toolkit to provide them with the knowledge and experience to design and land change in their organisation in an effective manner. Participants will be given the opportunity to get their hands dirty by participating in a number of practical examples, putting the theoretical content into a real-life context; .

From this workshop, the delegates will take away:

  • Benefits of Service Design for Business Change and implementation
  • Tools and techniques to map change from strategic level to a small team level
  • Practical examples of how they can use service design in their organisation

Speaker Biography for Rohela Raouf 

Speaker Biography for Amy Morrell 

Organisational Agility Beyond the Hype: What it is, How You Get It and How to Measure It

Patrick Hoverstadt, Director, Fractal

Organisational agility has become a hot topic in recent years for strategists, enterprise designers and for business transformation. Much has been said, but there is very little tangible to back up the rhetoric beyond a handful of “silver bullet” interventions.

In this workshop we will make an introduction which covers: the reasons for increasing organisational agility, and for measuring it – both the strategic benefits and the importance of understanding organisational agility for enterprise designers. We’ll discuss the fundamental elements of organisational agility and the interdependencies between those, and we’ll go on to talk about how we measure agility and use agility indices as a diagnostic and a design tool to improve organisational agility.

We will use a case study of agility in an IT company which looks at its actual vs required agility, and potential interventions to improve its actual agility. You will have an opportunity to:

  • Understand the balance of operational and strategic agility
  • Develop an understanding of the importance of different aspects of agility
  • Design interventions to improve agility
  • Consider how this applies to your organisation

Speaker Biography

Why You Can’t Afford to Ignore the Role of Relationships When Doing Business Transformation

Julian Burton and Chris Hayes, Director, Delta7 Change Ltd

In today’s business context the only certainty there is, is that everything will be uncertain!  To be able to deal with the complex and ambiguous nature of the challenges we face we will be more reliant than ever on the quality of the relationships and conversations that we have in organisations. More often than not these are overlooked when a strategy is being considered and generally termed to be the ‘soft stuff’ while in our experience this is actually the hardest part of any programme to deliver.

Building relationships is at the heart of any successful culture change and central to improving performance in every organisation. Businesses today cannot afford to overlook the importance of relationship building when delivering transformation and culture change programmes.

In this interactive session, Julian and Chris will share how they use Visual Dialogue, Creativity and Narrative to build relationships across organisations. You will hear their insights on how organisations have tackled extremely difficult relational issues, the latest thinking on relational leadership and take you through some highly engaging exercises.  They will also give you some practical tools to start building better relationships for change in your organisation.

You will learn:

  • About the latest academic research on relational leadership
  • Why building relationships using a shared narrative improves performance and are at the heart of any culture change
  • A relational model that will help in everyday interactions
  • How to use creativity to articulate a shared narrative and develop quality conversations around it.

Speaker Biography for Julian Burton

Speaker Biography for Chris Hayes

14:00 - 17:15
The Crazytivity Workshop
Designing and Implementing Changes the Right Way

Rohela Raouf, Business Analyst, Business Analysis Hub

Rohela Raouf

Business Analyst

Business Analysis Hub

Rohela Raouf has over 5 years’ business analysis experience both in public and private sector. Over, her career business analysts she has worked in large complex IT projects ranging from digitalising a paper based process to creating new financial products. Follow Rohela @rohelaraouf

Business Change & Transformation Session: Designing and Implementing Changes the Right Way

Amy Morrell, Lead Business Analyst, The Home Office

Amy Morrell

Lead Business Analyst

The Home Office

Amy Morrell has been a business analyst for over 7 years working in the public sector. Amy has worked on large complex IT transformation projects; designing and delivering change across large and geographically complex stakeholder. Follow Amy @AmyMorrellBA

Business Change & Transformation Session: Designing and Implementing Changes the Right Way

Organisational Agility Beyond the Hype: What it is, How You Get It and How to Measure It
Why You Can’t Afford to Ignore the Role of Relationships When Doing Business Transformation

Julian Burton, Director, Delta7 Change Ltd

Julian Burton

Director

Delta7 Change Ltd

Julian Burton, Director at Delta7, has worked as a change consultant since 2007. As a consultant, he is dedicated to improving the quality of dialogue and narratives in organisations, and supporting people to build the relationships needed for organisations to be more human,  effective and successful through changing stories.  Julian has worked at the LSE Complexity Research Group, is an active member of the Organisational Development Network Europe and is has recently contributed to the forthcoming book, the Handbook of Research Methods in Complexity Science [2017]. Follow Julian @Delta7change

Business Change & Transformation Session: Why You Can’t Afford to Ignore the Role of Relationships When Doing Business Transformation

Chris Hayes, Creative Consultant, Delta7 Change Ltd

Chris Hayes

Creative Consultant

Delta7 Change Ltd

Chris Hayes has been working as a Creative Consultant for Delta7 since 2008. He believes that when creativity is brought into the realm of organisational development, employees and business leaders can be given a fresh perspective on cultural and strategic changes. He is passionate about the engaging energy that can be generated by a group in discussion around a co-created visual tool.  Chris is an artist and trained facilitator who draws on a wealth of capabilities to support organisations to build the relationships required for shifts to happen.  He feels fortunate to have been invited into some of the most extraordinary and fascinating environments in industry and helping them make sense of change.

Business Change & Transformation Session: Why You Can’t Afford to Ignore the Role of Relationships When Doing Business Transformation

Tuesday 19 March: Conference Day 1 & Exhibits
08:00 - 09:00
Registration
Conference Welcome

Chris Potts, Practitioner, Mentor, Trainer and Author, Dominic Barrow

09:00 - 09:10
Conference Welcome
Keynote: Achieving Your Goals for Investing in Change

Chris Potts, Practitioner, Mentor, Trainer and Author, Dominic Barrow

To create the outcomes we want from all the changes happening in our markets, we need to be excellent at investing in some changes of our own.

At its heart, business change is about people:  customers, employees, investors, suppliers, regulators, and so on. Their creativity, ambitions, priorities and concerns shape the changes we invest in, and the outcomes we get.  While money and technologies are also essential, the journey of investing in change is very different from one that’s about capital assets.

Along the way, we can expect both exhilaration and disappointment.  Some changes will work better than others, while some won’t work at all.  The world evolves, our goals evolve, and some great-looking ideas can turn out to be less valuable than we expected.  Investing in change – like all investment – is a risky business, with the biggest rewards going to the most goals-driven, agile and experienced investors.

What does it take to be excellent at investing in business change and transformation?  Don’t miss this keynote!

Speaker Biography 

09:10 - 10:00
Keynote: Achieving Your Goals for Investing in Change
Top Down or Bottom Up Change? How Best to Create Sustainable Transformation Across your Organisation

Michael Fekete, Change Leader, Bespoke Change

Is your organisation facing constant and multiple change initiatives at once? Are your employees able to absorb all this change at the same time? And do they understand why the change is happening and what it means for them?

The approach taken to change in your organisation will determine whether the transformation is sustained in the long-term. Many organisations focus on driving through short term individual changes (albeit with significant benefit), but taking a holistic approach to how you build change capability can be the difference between one-off change and an enduring culture of change.

Michael Fekete from Bespoke Change will talk about his experience, research and application of designing organisational change for multiple companies and the key ingredients for success. There is no single approach that will work because change must be designed with, and for the people in your organisation to achieve the best outcome. However there are some common principles that seem to stand out as essential regardless of the organisation’s culture.

Key Takeaways:

  • The change approach for your organisation needs to be designed to fit the existing and targeted culture
  • Change must be people-led if it is to be enduring and sustainable
  • A purely top down approach to change is unlikely to maximise benefits in the long-term

Speaker Biography 

How Our Brains Stifle Innovation - The Effect of Cognitive Biases on Idea Generation

Liz Calder, Director, Blue Raccoon Ltd

Change and Innovation are an imperative of modern business. New ideas must be encouraged, heard and nurtured. But are you always hearing the best ideas and what can you do to support innovative thinking? Cognitive Biases shape our beliefs and decisions, without us being aware of it.

  • Why aren’t people coming up with new ideas in ideation workshops? That can be the anchoring bias, compounded by bandwagon bias.
  • Could you be missing out of great ideas because people feel the probability of success is unknown? Your organisation could be suffering from the ambiguity effect.
  • Are you struggling to get input from people other than senior stakeholders? That sounds like the authority bias kicking in.

This session will examine these questions and others by drawing on the fields of psychology, neuroscience and behavioural economics and applying them to innovation. We’ll also look at ways to overcome biases and help counter the natural tendencies of our brains.

Delegates will learn:

  • What cognitive biases are and why we use them
  • More about biases that impact innovation
  • Techniques to use to overcome the effect they have

Speaker Biography

5 Questions to Manage Business Change

Jo Franco-Wheeler, Business Transformation Director, Inmarsat Plc

Are you effectively managing business change?
In the world of transformation, the pace of delivery is not only fast, but relentless. Thrown into a whirl of programme methodologies, deliverables, tools and technology, how can we be sure we’re actually managing business change effectively? In an ideal world, we know business readiness can be assured and benefits maximised when we follow a tried and tested approach – but when is it ever an ideal world?

Based on practical experience of delivering business change in complex transformations for the past 15 years, Jo will talk you through five questions we can ask. If they can be answered, business change is being managed effectively – a practical approach to sifting through the complexity to deliver the outcome you need.

Key takeaways:

  • War stories on business change and what we can learn from them
  • An outline of the pragmatic approach Inmarsat has adopted to improve transformation delivery

Speaker Biography 

10:05 - 10:55
Top Down or Bottom Up Change? How Best to Create Sustainable Transformation Across your Organisation

Michael Fekete, Change Leader, Bespoke Change

Michael Fekete

Change Leader

Bespoke Change

Michael Fekete is a change leader with 19+ years’ experience in transformational change, leadership and programme delivery roles across the public and private sectors, including 10 years in HM Treasury where as Chief Operating Officer of Infrastructure UK, he gained broad experience across the infrastructure sector. Michael then spent 5 years in the transport sector leading large-scale transformation and is now Director of Bespoke Change, a small consultancy he set up to help organisations of all size to build sustainable transformation. Michael has designed and implemented organisational change and portfolio management approaches within multiple organisations in the public and private sector, from large infrastructure providers through to FTSE250companies. His expertise is in helping to translate change strategies into an organisational change design and portfolio approach that delivers long-term benefits and sustainable change. He is passionate in advocating for a people-led approach to organisational change. Michael has an Executive MBA from Henley Business School where he specialised in change leadership and graduated with distinction in 2014.

Business Change & Transformation Session: Top Down or Bottom Up Change? How Best to Create Sustainable Transformation Across your Organisation

How Our Brains Stifle Innovation - The Effect of Cognitive Biases on Idea Generation

Liz Calder, Director, Blue Racoon

Liz Calder

Director

Blue Racoon

Dr Liz Calder’s experience ranges from leading cross-functional and global teams in large organisations to being part of a small digital agency team, with clients from the science, life-science and education sectors.  Whatever the environment she knows that what makes a change a success is the combination of good practice and getting the best from the people you are working with. She is determined that all stakeholders will get the most out of a change programme and uses insights from the fields of psychology & behavioural economics to push for the best outcomes for all involved. Liz is Director of Blue Raccoon Ltd, a Business Analysis consultancy, and blogs at her site blueraccoon.co.uk/articles. Follow Liz @LizCalder

Business Change & Transformation Session: How Our Brains Stifle Innovation – The Effect of Cognitive Biases on Idea Generation

5 Questions to Manage Business Change
10:55 - 11:25
Networking Break and Exhibits
Anthropology of Change and Transformation

Mayank Saxena, ABN AMRO, Enterprise Architect (Chief Architect and Data Management)

Any change or transformation effort cannot mobilize by itself. It needs us, the humans to believe in it and change behaviour towards the outcome. But how do we do that?

You might have an idea of the areas where change is needed in your organization. Or, you might know change is needed, but wonder where and how, to begin with. A practical guide and framework to getting going and break out of this dilemma.

We will explore the PRESS framework to:

  • Persuade, people in the change initiative
  • Recruit Support, and evangelize
  • Energize new behaviour, towards the transformation
  • Staff, the right transformers
  • Sequence, the activities for the goal

Speaker Biography

Driving Sustainable Change: Where does Creativity Stop and Process Begin?

Harry Vasnias, Director, Enfuse Group

Every organisational reinvention starts with the idea that we can simply unleash creativity and reimagine a different world for ourselves, our customers and our investors. The reality however often sees the same tired approaches, decisions and actions that lead to a boring and predictable outcomes that rarely change anything.

So how do we combine creativity with process to deliver genuine innovative change and transformation which actually achieves our desired goals. In this session we will take a look at some of the hall marks of creative environments, illustrated by a few practical case studies.

We will cover:

  • How to unleash innovation in your organisation
  • How to channel opportunities into action – exploring the role of process and how this relates to human creativity
  • How to evolve ideas, shut down ones that aren’t working, adjusting ones that aren’t optimal and invest in totally new ones.

Speaker Biography

Steps to Change: Putting People at the Heart of Transformation

Gary Bates, Director, Steps & Anita Day, Former European Culture Transformation Leader, Formerly IBM Global Business Services

Can a change programme ever deliver real change?!

Change within organisations is often viewed as a systematic, process-led operation to be executed, managed, delivered.  Time and again though, major change programmes struggle to deliver the planned benefits, and have to be restarted or reinvigorated to achieve success. Why is this? What makes the difference between successful programmes that achieve the lasting behavioural change required, as well as the commercial benefits, and those that don’t?

Steps recently carried out detailed qualitative research with senior programme leaders from global organisations, examining their successes and challenges and drawing out the key lessons from more than 20 major change programmes.

In this session they will share those findings, focusing particularly on what emerge as three main areas:

  • How to get people to really believe in the need for change.
  • How to get them to take ownership for the effective implementation in their part of the business.
  • How to embed change so that it becomes the new way of working and really delivers the benefits.

Speaker Biography for Gary Bates

Speaker Biography for Anita Day

11:25 - 12:15
Anthropology of Change and Transformation
Driving Sustainable Change: Where does Creativity Stop and Process Begin?

Harry Vazanias, Director, Enfuse Group

Harry Vazanias

Director

Enfuse Group

Harry is a Director at Enfuse Group, a high performance focused consultancy. With two decades of consulting experience, Harry has led and designed transformations for major brand names that include the likes of the FCA, John Lewis and Penguin Random House. Harry is a big believer that modern businesses need to put people at the centre of any transformation, understanding the psychology of how people work and succeed in order for the transformation to succeed. In addition to his role at Enfuse Group, Harry is part of the leadership team for the Assurance Leadership Forum.

Business Change and Transformation Session: Driving Sustainable Change: Where does Creativity Stop and Process Begin?

Steps to Change: Putting People at the Heart of Transformation

Anita Day, Former European Culture Transformation Leader, Formerly IBM Global Business Services

Anita Day

Former European Culture Transformation Leader

Formerly IBM Global Business Services

Anita Day was until very recently the European Culture Transformation Leader at IBM Global Business Services. Her international career has spanned HR Talent & Workforce Strategy, Change Leadership, and Organisational & Culture Transformation, with the bulk of that time spent in the technology sector, with companies such as IBM and AT&T.

She is currently a Non-Executive Director at Worcestershire Acute Hospitals NHS Trust, where she is enjoying the challenge of enabling Organisational Transformation in a very different sector.

Business Change & Transformation Session: Steps to Change: Putting People at the Heart of Transformation 

Gary Bates, Director, Steps

12:15 - 13:45
Lunch & Exhibits
A Survival Guide to Reduce Risk in Your Digital Transformation Project

Ernout van der Waard, CEO, MSc – Software Engineering, Worth Internet Systems 

Fundamental to your journey of digital change, this talk addresses architecture and security

When you embark on a high stakes mission, you do so with a plan, a map, the right gear, and the right people. This talk is your survival guide walking you through how to recognise an architecture and a security plan that:

  • secures investment
  • prevents risk
  • enables the development of a high-quality digital solution

By understanding the tools, techniques and strategies that are fundamental to translating a vision to reality, and advocating for them in practical implementation, managers, directors, and owners lay the foundation for project success.

Speaker Biography

Embedding Change Through People to Drive Business Transformation

Richard Parker, Director of Change & Transformation, Lane4

After 20 years working in elite sport and seeing the transformation of Team GB first hand, Richard now uses his experience as a former CEO to support other organisations through their transformation. In this session, Richard will explain the lessons learned and how to effectively move your business forward.

In this session, we will answer the following questions:

  • Do you understand how your people are responding to change, and do your leaders have the skills and capabilities to manage the change?
  • How do you change leadership behaviours from seeing transformation tools as a threat, to a platform that will improve performance?
  • How do you link leadership behaviours to business strategy and ensure everyone is aligned throughout your business?

12:45-13:10
A Survival Guide to Reduce Risk in Your Digital Transformation Project

Ernout van der Waard, CEO, MSc - Software Engineering, Worth Internet Systems

Ernout van der Waard

CEO, MSc - Software Engineering

Worth Internet Systems

Operating on the precipice of business and tech for nearly 20 years,  Ernout van der Waard has led Worth Internet Systems (WORTH) to successful delivery of large-scale digital transformation projects. Whilst completing a Master’s in Software Engineering at the University of Amsterdam, Ernout established the agency which has evolved into a full-service digital consultancy of more than 100 technical professionals, with offices both in The Hague (NL) and Reading (UK)  which he leads alongside Co-Founder Mark McNally. Ernout, Mark, and their team of “explorers” have put strategy into practice to design, build and deliver game changing digital solutions for clients like GOV.UK, Costa Coffee, the Dutch Ministry of Foreign Affairs and the Dutch Lottery. WORTH have the business acumen to develop strategy and the specialist technical expertise to deliver every phase of a digital project, from concept, through development, user experience, automated testing, deployment and support.

Business Change & Transformation Session: A Survival Guide to Reduce Risk in Your Digital Transformation Project

Embedding Change Through People to Drive Business Transformation

Richard Parker, Director of Change & Transformation, Lane4

Richard Parker

Director of Change & Transformation

Lane4

Richard Parker has a successful career in elite sport, having been involved in Team GB’s success through the last nine Olympic Games. He has worked with every Olympic and Paralympic sport, plus professional rugby, football and F1 teams. Career highlights include being part of the support team of the GB rowing and hockey teams in the build up to their Olympic success in London 2012 and running the McLaren F1 training camps in the years they were World Champions. As a former professional rugby player, he also brings his own first hand account of what it feels like to be dropped, several times! This has given him a true insight into elite performance. Richard is now Head of Client Services at Lane4 and works with leading FTSE 100 organisations to help sustain performance and resilience through times of large-scale change. He also has significant expertise in creating and implementing strategies to lead organisations to extraordinary success.

Business Transformation Strategy Insights from Today’s Organisations

James Parker, Consultant, Orbus Software

In 2018, Orbus Software conducted in depth research to help us understand the reality of how Business Transformation is conducted in the context of different roles and use cases, as well as investigating the relationship between Strategic Portfolio Management and Project Management. The survey received 344 responses from customer organisations spanning 28 countries and multiple industries. The research explored quantitative and qualitative questions which highlighted some interesting insights. This talk will explore these insights, offering a window into current thoughts and trends that currently prevail in today’s organisations.

Speaker Biography

What Does Exceptional Look Like?

Melanie Franklin, Co-Chair of the Change Management Institute UK

Join the Change Management Institute UK leadership team to take a look at the industries professional body, understand how they are supporting individual practitioners all the way through to large multi-national corporations with their key tenets of Credibility, Capability and Connections. Hear about the value of gaining independent, professional verification of your change capabilities through their accreditation process and learn about research they are involved in which is helping to advance our knowledge and practices in delivering change. Most important of all, meet the team that invest their free time in building great experiences where their followers and members can seize opportunity to continuously improve.

There will be time for you to share and gain advice on your change challenges so come please come ready to talk about those resisting the change!

Speaker Biography 

13:15 - 13:40
Business Transformation Strategy Insights from Today’s Organisations

James Parker, Consultant, Orbus Software

James Parker

Consultant

Orbus Software

James Parker is based at Orbus Software’s London Headquarters. James works as part of Orbus’ EMEA New Business team primarily focussing on projects developing architectural maturity and enabling Business and IT Transformation through iServer deployments.

Business Change and Transformation Session: Business Transformation Strategy Insights from Today’s Organisations

What Does Exceptional Look Like?
Lean / Agile Approaches to Business Transformation

Nick Salmon, Senior Director & Sophie Harrison, Lead Agile Coach, Arm

This talk will discuss the use of Agile and Lean approaches for delivering transformational business change. The talk will use genuine transformation case studies from Arm that were led or coached by the speakers and that detail the introduction of scaled Agile in IT and early attempts to take these concepts and apply them to wider transformation challenges across the business. The talk will explore the wider business perception of Agile and its strengths and weaknesses in tackling the natural resistance to change.

Delegates can expect to learn about:

  • Real case studies using Agile approaches to tackle wide ranging business transformation challenges.
  • The strengths and weaknesses of scaled Agile as a business transformation tool.
  • The challenges of gaining buy-in from the business to transform in an Agile way.

Speaker Biography for Nicholas Salmon

Speaker Biography for Sophie Harrison

Selecting Approaches to Business Change: The Art of Lenscraft

Sally Bean, Business Systems Consultant, Sally Bean Ltd

To change an organisation, we must first study it. Whether this activity is done by management teams, consulting firms, or internal task force groups, change practitioners are prone to view organisations through the lens of their preferred discipline. So people with an HR/OD background may view problems as failures of leadership while management consultants consider its finances and market positioning, and design thinkers focus on the customer experience.

To be effective, change agents must master the art of Lenscraft – the ability to be able to view an organisation from multiple perspectives and to apply approaches that are most appropriate to its particular context. But how do you do this successfully? Drawing on systems thinking and neuroscience, this talk will describe a framework and approach that will help delegates to navigate an appropriate pathway from discovery to action.

Lenscraft helps to:

  • Avoid patterns of thinking that create blind spots and limit possibilities
  • Develop a repertoire of methods for understanding an organisation and its world
  • Explore different routes to change to optimise value achieved and manage risk

Speaker Biography 

Digital Transformation Five Years On: Success or Failure?

Jason Bloomberg, President, Intellyx

Digital transformation has been the hot buzzword for half a decade now, and yet this customer-driven, technology-empowered business transformation trend is still poorly understood and unevenly implemented.
As with earlier technology-related business trends, software vendors have co-opted the message. Meanwhile, enterprises struggle with the complexities and subtleties of achieving its strategic goals.
In this talk, digital transformation industry analyst Jason Bloomberg will discuss both the current challenges and successes across the global digital transformation landscape.
Attendees of this session will:
  • Receive — finally! — a clear, distinct definition of digital transformation
  • Gain a historical perspective of digital transformation efforts since the trend became popular
  • Learn about notable failures and success stories, and why they ended up where they are.

Speaker Biography 

13:45 - 14:35
Lean / Agile Approaches to Business Transformation

Nicholas Salmon, Senior Director - Major Change Programmes, Arm

Sophie Harrison, Lead Agile Coach, Arm

Sophie Harrison

Lead Agile Coach

Arm

Sophie Harrison joined Arm in 2016 to work on the scaled Agile Transformation of IT, leading training and development of over 200 people in addition to supporting the central transformation programme. Sophie has since coached a number of Agile initiatives across the company, including transformations outside of IT as well as working as an Agile Programme Manager.

Business Change & Transformation Session: Lean / Agile Approaches to Business Transformation

Selecting Approaches to Business Change: The Art of Lenscraft

Sally Bean, Business Systems Consultant, Sally Bean Ltd

Sally Bean

Business Systems Consultant

Sally Bean Ltd

Sally Bean is an independent Enterprise Architecture consultant. She advises large organizations in the private and public sector on how to develop their EA capability and enable more coherent business change. She specialises in the more socio-technical aspects of EA, with particular interests in systems and complexity thinking, and the development of soft skills and team-working capabilities for architects and change agents. Follow Sally @Cybersal

Business Change & Transformation Session: Selecting Approaches to Business Change: The Art of Lenscraft

Digital Transformation Five Years On: Success or Failure?

Jason Bloomberg, President, Intellyx

Jason Bloomberg

President

Intellyx

Jason Bloomberg is a leading IT industry analyst, Forbes contributor, keynote speaker, and globally recognized expert on multiple disruptive trends in enterprise technology and digital transformation. He is founder and president of Agile Digital Transformation analyst firm Intellyx. He is ranked #5 on Onalytica’s list of top Digital Transformation influencers for 2018 and #15 on Jax’s list of top DevOps influencers for 2017, the only person to appear on both lists. Mr. Bloomberg is the author or coauthor of four books, including The Agile Architecture Revolution (Wiley, 2013). His next book, Agile Digital Transformation, is due within the next year. Follow Jason @theebizwizard

Business Change & Transformation Session: Digital Transformation Five Years On: Success or Failure?

The Welsh Water Business Excellence Model - Creating a Culture of Continuous Improvement to Deliver Change

Ben Evans, Lean Programme Manager & Mat Jackson, Change Programme Manager, Dwr Cymru Welsh Water

Too often change or continuous improvement initiatives focus too heavily on systems or tools and techniques and under estimate the importance of people or cultural led change.  The Welsh Water Business Excellence model was developed to overcome this, ensuring a systematic approach heavily focussed on culture and people supported by a defined toolkit.  Whilst still on the journey of continuous development, this model has been deployed into both front line operations and back office support functions with significant success.

This session will take delegates through Welsh Water’s 5 year Lean journey from a tool based reliability approach, through to the development of the wider Business Excellence model which is now showcased as a best practice approach to other organisations.

This will include:

  • Overview of the Business Excellence model framework and delivery roadmap
  • A walk-through of the accredited, in-house Lean training programme
  • Bespoke Lean Leadership programme for senior managers and key sponsors
  • Case studies of deployment and results delivered
  • The importance of a documented codified approach with standardised materials
  • Lessons learnt from both development and application

Speaker Biography for Ben Evans

Speaker Biography for Mat Jackson 

Creating a Centralised Change Capability

Laura Lilley, Transformation Director & Andoni Carreno, Head of Change Enablement, KPMG

At KPMG we have recognised the need to bring together our change landscape under one portfolio.

Over the last 18 months KPMG has moved away from its previously federated approach to change, which presented a number of opportunities for the Firm to improve efficiency and effectiveness, through better integration of change capabilities.

Today we have moved from a highly fragmented delivery model to one delivery function that supports all change needs Underpinned by technology and common practices and an enterprise portfolio model ensuring improved strategic alignment of change

This presentation will share:

  • Approach taken to obtain sponsorship for the change
  • Key lessons learnt and execution approach taken
  • The target return on investment

Speaker Biography for Laura Lilley

Speaker Biography for Andoni Carreno 

Leading from the Middle: Influencing & Delivery in Tricky Projects

Adrian Reed, Principal Consultant, Blackmetric Business Solutions

There are many techniques that we can draw on to analyse, specify and design new innovative business solutions. Yet too often change fails. It is oh-so-easy to deliver everything we were asked to deliver, only to find out that the situation was far more complex than we thought. In many cases the people aspects of change are the hardest, and we draw intuitively on our ‘softer’ interpersonal skills. As practitioners of business change we “lead from the middle” and influence often without authority, shepherding people towards a shared goal.
In this presentation, we explore some practical techniques for working with stakeholders in tricky, political, and conflict-laden situations.
You’ll hear:
• Practical techniques for stakeholder analysis and engagement
• Techniques for considering different stakeholders’ perspectives
• How to survive—and even thrive—in highly political cultures!
You will walk away with tips and techniques that you can use immediately on your next tricky project.

14:40 - 15:30
The Welsh Water Business Excellence Model - Creating a Culture of Continuous Improvement to Deliver Change
Creating a Centralised Change Capability
Leading from the Middle: Influencing & Delivery in Tricky Projects

Adrian Reed, Principal Consultant, Blackmetric Business Solutions

Adrian Reed

Principal Consultant

Blackmetric Business Solutions

Adrian Reed is an experienced and enthusiastic business analyst who is a keen advocate of the analysis profession. Adrian is a Past President of the International Institute of Business Analysis (IIBA®) UK Chapter, where he served as a volunteer for more than six years.  In his day job, he is a Principal Consultant at Blackmetric Business Solutions, where he has the opportunity to work with a range of clients in a range of different industries, often helping to shape projects and solve tricky problems.  His ‘day job’ involves a mixture of hands-on analysis, delivery of training, writing and speaking.  Adrian speaks regularly at conferences, and is known as a prolific blogger.  You can read Adrian’s blog at www.adrianreed.co.uk.  He is an advocate of lifelong learning, and holds the BCS International Diploma in Business Analysis, IIBA® CBAP® and BA Manager Forum Expert BA Award.  Adrian is author of “Be a Great Problem Solver…” (2017), author of “Business Analyst” (due for release 2018) and contributor to “Business Analysis & Leadership” (2013) “Process Precepts” (2017). You can connect with Adrian on social media: Twitter: www.twitter.com/ukadrianreed  LinkedIN: www.linkedin.com/in/adrianreed

Business Change & Transformation Session:

Leading from the Middle: Influencing & Delivery in Tricky Projects

Public Courses:

Pre-Project Problem Analysis: Practical Techniques for Early Business Analysis Engagement

Business Analysis Agility

15:30 - 16:00
Networking Break and Exhibits
Keynote: The Magic of Crazitivity

Steve Jobs said: “Innovation distinguishes between a leader and a follower.”  In today’s competitive business landscape, your company has to not only be innovative, but also be constantly solving problems. This can seem impossible in a world where most people don’t think of themselves as creative.

But who creates the impossible? Yep, magicians. They have to invent subtle techniques, strategies and presentations to create seemingly impossible phenomena, and amuse and dazzle their audiences at the same time.  This Keynote will empower delegates to reconnect with their natural creativity and to show them how to create new ideas every day.

Butzi will enable you to think like disruptive innovators, if you are ready for it. It is the magician’s mindset at the service of your out-of-the-box success.

Speaker Biography 

16:00 - 17:00
Keynote: The Magic of Crazitivity
17:00 - 18:00
Drinks Reception and Exhibits
Wednesday 20 March: Conference Day 2 & Exhibits
Keynote: Artificial Intelligence in the Digital Era: Tomorrow is Already Here

Andreas Bitterer, Chief Analytics Evangelist EMEA, SAP

Digital business is about intelligently connecting people, things and businesses. It’s an infinite world of new possibilities for companies to reimagine their business models, the way they work, and how they compete. Artificial intelligence and new technologies like machine learning, the Internet of everything, blockchain, or cloud, etc will remodel value chains to enable completely new methods of doing business and our way of life. Hear how leading organizations transform themselves, deliver an innovative customer experience, leveraging the latest technologies, and based on the creative use of a wide variety of information assets.

Speaker Biography 

09:00 - 10:00
Keynote: Artificial Intelligence in the Digital Era: Tomorrow is Already Here
10:00 - 10:30
Networking Break and Exhibits
Business Change and Agile: A Marriage Made in Heaven?

Jo Biggin, Group Enterprise Business Change Lead, Vodafone Business

Psychologists have identified five key phases that characterise a marriage: The honeymoon period, disillusionment, the power struggle, co-operation, and finally, completion (or separation). This session will look at the ‘marriage’ between business change and agile delivery, drawing on case studies from Vodafone Business Transformation.

As Agile is a methodology born out of software development, typically Agile practices do not incorporate business change. The focus is on technology development, and does not extend to activities such as stakeholder buy in, business impact assessments, communication and user adoption. As more organisations move from Waterfall delivery to Agile, it is essential that business change is fully integrated with the approach.

When business change is successfully wedded with agile delivery, business benefits are significantly improved. However fantastic the technology solution is, it doesn’t deliver any benefit unless someone is using it!

Key takeaways:

  • Communicate, communicate, communicate! – As in any marriage, constant communication is the key to a great relationship
  • Be flexible – There is no fixed formula for success in marriage, adapt the agile principles to suit your programme and organisation
  • Be prepared to work at it – Every marriage goes through difficult periods, persist through these to realise the benefits

Speaker Biography 

Breaking Down the Silos That Impede Change

Steve Whitla, Director, Visual Meaning

A major obstacle to organisational change is achieving alignment across organisational silos.  Each team speaks its own language, reflecting its particular expertise, experience, tools and techniques.  This presents programme teams with a rich diversity of perspectives to draw on, but also presents the danger that each silo will interpret programme communications in their own way and do their own thing.  In this session Steve will draw on a range of simple principles and practical examples of how visual thinking can be used to:

  • Spot misalignment in people’s use of language
  • Recognise the key concepts where shared meaning is required
  • Align mental models through imagery, language and stories

Speaker Biography 

Designing for Organisational Change - A Human-Centered Approach to Digital Transformation

Mary Wharmby, Independent Consultant, Transforming Organizations through Design

As technology drives a revolution in customer expectations, the existence of businesses with raging structures and processes is threatened. Many are scrambling to embrace and implement ‘Digital Transformation.’ But, as Chris Skinner has pointed out, digital is about culture and people rather than technology. So, what is an organisation to do?

Some are finding an unlikely partner in Design – building, buying or partnering with Design to not only create cutting-edge products and services, design’s traditional role, but to foster internal organisational transformation.

Meaningful change is the result of hundreds of micro-activities throughout the organisation and Design’s focus on human needs and behaviours positions it as a powerful player in the Transformation space. Indeed, the same methods and principles which create amazing products and services for customers are equally applicable to building strong, innovative and change-embracing teams, processes and cultures.

This talk will explore how Design fits into the Transformation space and suggest a framework for remaking organisations from the inside out. Key points include:

  • A Design case for organisational change
  • Connecting leadership strategy with employee activation
  • Scaling through organisational partnerships
  • Fostering capacity to identify and remove institutional blocks
  • A new value proposition for Design in your organisation?

Speaker Biography 

10:30 - 11:20
Business Change and Agile: A Marriage Made in Heaven?
Breaking Down the Silos That Impede Change
Designing for Organisational Change - A Human-Centered Approach to Digital Transformation

Mary Wharmby, Independent Consultant, Transforming Organizations through Design

Mary Wharmby

Independent Consultant

Transforming Organizations through Design

Mary Wharmby is a design leader, strategist and educator with almost 20 years experience successfully guiding teams in the creation of customer-facing products and services as well as employee-facing tools and systems. With a passion for pushing the discipline of design into new areas and challenges, her career has spanned start-up, corporate in-house, and consultancy roles. Mary is the former Head of Design Transformation at BBVA where she led a team dedicated to driving innovation by strategically infusing design across the entire organisation. Follow Mary on Twitter: @marywharmby and LinkedIn: https://www.linkedin.com/in/mary-wharmby-42170510/
Creating Powerful Teams

David Beckham, Senior Business Analyst, Aviva

David is currently leading the Development & Mentoring for the UK Business Analyst Profession in Aviva, a role which involves creating a thriving, enthusiastic community of practice across several UK locations with over 150 individuals of differing experience. As a result, he has developed a formula for creating Powerful Teams using his personal experience plus learnings from famous examples from industry, sport and the military. This formula allows teams to create their own culture that resonates for them and which can also exist within their corporate environment.

In this presentation David will:

  • Outline his view of what makes a powerful team
  • Explain the importance of values, culture and rituals in the creation of a powerful team
  • Explore several examples of teams that create their own culture, including facilitating a powerful community of Business Analysts within Aviva through collaboration and communication

Speaker Biography 

Change & Transformation - Insights from Neuroscience

Hilary Scarlett, Founder & Director, Scarlett & Grey

Although neuroscience is still in its infancy, it is already providing significant insights into people, teams and organisations. It brings to light what enables us to be focused, to learn and to perform at our best, especially during times of change and uncertainty. It provides a new lens through which to look at people and understand their behaviour. The learning can be applied at a local level by each leader with his or her team, or at a macro level, right across the business. Applied neuroscience enables us to work effectively: by understanding our brains, we can work with the physiology, not fight it.

In a time when we are concerned about productivity and mental wellbeing, we need to understand how to get the best out of our brains while maintaining our mental energy. In this practical session, Hilary Scarlett will explore:

  • What are some of the basics that we all need to understand about our brains?
  • Why our brains don’t like organisational change
  • Six factors that enable employees to keep performing at their best during times of change and transformation

Speaker Biography 

#ChangeLab: Fast and Curious

Rodica Pirau, Strategic Change Lead, Nordea Bank

Nordea, the largest bank in the Nordics, is on a transformation journey.  We are seeking new ways to adapt and innovate in order to stay ahead in the fast-changing world of banking and ever increasing customer expectations.  #ChangeLab is one initiative given the freedom to explore new ways of working, delivering and collaborating.

This session will introduce you to our #ChangeLab concept, share our learnings so far and hopefully inspire you to take a fresh look at how you can rethink your tomorrow.  We will explain how the idea was developed, piloted and implemented – and the challenges we have faced along the way.  The value and impact it has had on our organisation has not only been limited to tangible deliveries; influencing the way people think, experiment and explore new ideas is also an important element of the change we seek to achieve.

You will go away from our session with an appreciation of:
1)      how an innovative approach to change can deliver tangible results,
2)      how by incorporating Agile Ways of Working into our everyday drive to create value, we can have happier employees and customers,
3)      how our business transformation goes hand in hand with human transformation, and
4)      the biggest challenges experienced so far and what we have learned from them.

Speaker Biography 

11:25 - 12:15
Creating Powerful Teams
Change & Transformation - Insights from Neuroscience

Hilary Scarlett, Founder & Director, Scarlett & Grey

Hilary Scarlett

Founder & Director

Scarlett & Grey

Hilary’s work has spanned Europe, the US and Asia and concentrates on the development of people-focused change programmes and employee engagement. Hilary regularly works with leadership teams in the private and public sectors to help them introduce change efficiently and effectively. She designs and delivers leadership and applied neuroscience masterclasses, seminars and workshops. Hilary holds an MA from Cambridge University, has a post-graduate Certificate in the Psychology of Organisation Development and Change and is an accredited executive coach with the Institute of Leadership and Management. Hilary works with neuroscientists at University College London and in the USA to apply cognitive neuroscience to practical management tools. Hilary regularly writes and speaks on managing change from a behavioural science perspective. Her book ‘Neuroscience for Organizational Change – an evidence-based, practical guide to managing change’ was published in 2016 and was widely praised. A second edition will be published in summer 2019. Follow Hilary @Hilary_Scarlett

Business Change & Transformation Session: Change & Transformation – Insights from Neuroscience

#ChangeLab: Fast and Curious

Rodica Pirau, Strategic Change Lead, Nordea Bank

Rodica Pirau

Strategic Change Lead

Nordea Bank

Rodica has worked as a Business Analyst for 5 years within the shipping and financial industries. Her current role is Strategic Change Lead where she is responsible to build and continuously improve a change initiative named #ChangeLab. Rodica is from Moldova, and has been living in Denmark for the past 8 years. She holds a BSc in Economic IT from the Bucharest University of Economic Studies and an MSc in Economics from the University of Copenhagen. During her studies and work experience, Rodica developed a set of pivotal skills for her desired career path such as critical thinking, analytical reasoning and problem-solving capabilities.

Business Change & Transformation Session: #ChangeLab: Fast and Curious

12:15 - 13:15
Lunch & Exhibits
Lunchtime Keynote: Surfaces, Socks and Shadows: ...Unexpected Lessons From Driving Change at Google

 Crystal Eisinger, Strategy & Operations Lead, Google

Strategy is fun, it makes people feel good and can provide a fantastic rationale for days of discussion, intellectual gesturing and fun, post-it filled offsites. It is well known that strategy without execution is futile, but execution with no change component is down-right offensive to everybody involved.

Making that change land all the way down and across an organisation is the hard bit, especially when people have seen it all before. This is the story of how we innovated for the innovators and piloted a new approach to driving behaviour change in a fast moving tech business.

The How? A combination of guerilla and more established techniques with human centred design at its core to change mindsets and re-programme the nervous system of an established sales organisation. Oh and toilets, socks and shadows of course…

Key Learning Points:

  • Toilets – reinforce your message at every level, every surface as advertising space for the change you want to deliver. Repetition never spoiled the prayer
  • Socks – bring the magic. Surprise and delight with a strong and consistent brand and visual identity at the heart. Think of teams as customers and create meaningful campaigns that win hearts and minds
  • Shadows – the role of leadership in driving change, the risks and rewards of role modelling

Speaker Biography

12:45 - 13:10
Lunchtime Keynote: Surfaces, Socks and Shadows: ...Unexpected Lessons From Driving Change at Google
Culture: The Secret Ingredient to Every Successful Business Transformation

Rosie Warin, CEO, Kin&Co

Whether you’re transforming architecture, process, systems or structure – there’s one ingredient that will make or break your work. Culture. The art and science of changing employees mindsets, attitudes and behaviours, as you change the world around them. You can have the best process in the world, but unless you have changed people’s ability and willingness to use it, it will fail. You can have the best people structure, but unless people have been brought on the journey, it will falter. You can have the best market strategy, but unless people feel emotionally connected to it and you’ve overcome those difficult ‘naysayers’, it won’t get nearly the same results. In this session, you will learn about the basics of behavioral psychology, companies who have delivered wildly successful transformation by putting culture at the heart, and simple ways to enable you to do the same. No transformation leader should deliver their work without understanding these simple but effective tools.

3 Bullet points on the key learning points:

  • The simple behavioural psychology that will make any transformation programme far more successful
  • The good, the bad and the ugly of companies that have lived and died on culture
  • How you can incorporate culture into your transformation today, and inspire your teams to do the same

Speaker Biography 

Managing Business Value in Digital Transformation

Aamir Jamil, IT Governance Consultant, Information Technology Authority

Today, it is inevitable for the enterprise to maintain its existence without embracing information technology. Then, delivering the IT capability is not enough! Enterprise should make use of data deluge, and hence deliver value to the stakeholders. Value comes from how the enterprise manages and uses IT.

Investments in digital transformations should be managed throughout the economic lifecycle to deliver benefits to the stakeholders.

Aamir has established governance model to ensure benefits delivery in digital transformations. This model has broken down the complexities into easy to understand approach and provides immediate value to the stakeholders, and is practical to the practitioners in the field.

In this session, Aamir is going to share his experience in dealing with challenges and lessons learned while going through digital transformations across the public sector.

Take away for audience:

•    Understand economic lifecycle of investment in IT

•    Learn practical approach to manage value for stakeholders

•    Establish successful model for digital transformation.

Speaker Biography 

BA Aware

Carol Friel, Senior Lead Business Analyst, Lloyds Banking Group

With projects focussed on cost and timescales the quality of Business Analysis is often compromised. How often do projects fail due to missed or misunderstood requirements? Yet how often is this properly assessed as a risk?
The Business Analyst role is often misunderstood in the Change community which leads to a lack of appreciation of the risks being taken by compromising on business analysis and also recruitment of poor Business Analysts. Business Analysts are also often used on projects for other activities taking more time away from their analysis tasks.
Business Analysts themselves often don’t challenge business stakeholders enough as they don’t want to be seen as ‘negative’; fail to ask questions of IT if they don’t understand solutions; don’t demonstrate commercial awareness when analysing requirements. These are all risks to successful project delivery but only if you recognise them.
  • Understand what good BA skills look like
  • Learn what BAs really should be doing to make projects successful
  • Learn simple techniques to assess the risk of compromising on business analysis enabling informed decisions
  • Understand why you need your BAs to do left to right planning & reporting

Speaker Biography

13:15 - 13:40
Culture: The Secret Ingredient to Every Successful Business Transformation
Managing Business Value in Digital Transformation

Aamir Jamil, IT Governance Consultant, Information Technology Authority, Oman

Aamir Jamil

IT Governance Consultant

Information Technology Authority, Oman

Aamir is an IT Governance Evangelist. Leading government agencies into digital era and ensuring value from IT-enabled investments. He works at the Information Technology Authority (ITA), Sultanate of Oman, where he is engaged in: Providing thought leadership on complex policy issues associated with digital disruption. Establishing governance eco system for sustainable e-government transformation programs. Ensuring regulatory settings to foster favourable environment for the digital society development. The hallmark of his success is through communicating a clear vision, gain support from stakeholders, and have the team members sing from the same song sheet to push towards the ideal state. He is active member of ISACA, serving at the board of ISACA Muscat Chapter, and regularly speaks at various seminars and forums regarding Information Security and IT Governance.

Business Change & Transformation Session: Managing Business Value in Digital Transformation

BA Aware
Shaping and Influencing your Investment Planning Process around Business Capabilities

Harminder Duhra, Senior Business Enterprise Architect, Nationwide

Investment Planning is often a complex challenge to ensure change initiatives reflect a mix of strategy and operational needs to drive overall improvement in both Business and Market performance.

This presentation will focus on how Business Change functions have influenced Investment Planning using some key lenses and viewpoints based on real life use cases.

Key Takeaways:

  • Ensuring Investment focus is aligned to your Business Strategy
  • Articulating your Business and Customer Outcomes
  • How to use Business Capabilities at the heart of your Investment Planning process
  • Capability Aligned vs. Capability Based Planning
  • Effective use of Visuals for your stakeholder community
  • How to avoid Investment silos

This has enabled Harminder to add demonstrable value in shaping and influencing future change plan activity.

Speaker Biography 

Mapping the Impact of High Volumes of Change

Melanie Franklin, Co-Chair of the Change Management Institute UK

One of the biggest risks to achieving the business strategic goals is too much change, destabilising both current service levels as staff split their time between delivering for current customers and getting ready for new ways of working.

Melanie will share thoughts on:

  • What is the optimum amount of change for an organisation?
  • What techniques can an organisation use for identifying the anticipated level of change from each initiative in its portfolio?
  • How can an organisation calculate whether this level of change will deliver the desired outcomes?

This presentation will explain how strategic change techniques can be used to provide an assessment of whether the organisation is balancing the need to continue business as usual with being ready to tackle the future market challenges it will face.  She will illustrate these ideas with examples from high profile organisations, all of whom are undertaking transformational change.

Speaker Biography 

Transformation: The Journey of Digital Strategic Enablement

Mike Maddock, Director of Architecture & Lee Scott-Douglas, Director of Digital Strategy, Kader Technology

With the rate of technological change across all sectors showing no signs of slowing, are businesses positioned to exploit the potential opportunities enabled by technology and digital consumer trends? Arguably, too many organisations either fail to embrace technological change within their business landscape or have a narrow focus on simple operational efficiencies.  There are those however, that leverage technology to transform their business landscape or even to achieve total market disruption. This session will explore these topics, providing insight and practical approaches to address the challenges in the journey towards digital strategic enablement.

Key take-aways from this session will be:

  • How converging technology trends are creating transformation opportunities for every business landscape.
  • What are the different categories of innovation and which is right for your business?
  • What are the Top-10 obstacles to transformation? How to spot them and what can be done.

Speaker Biography for Mike Maddock

Speaker Biography for Lee Scott-Douglas

13:45 - 14:35
Shaping and Influencing your Investment Planning Process around Business Capabilities
Mapping the Impact of High Volumes of Change
Transformation: The Journey of Digital Strategic Enablement

Mike Maddock, Director of Architecture, Kader

Mike Maddock

Director of Architecture

Kader

Mike is Director of Architecture at Kader Technology Ltd, a consultancy firm that specialises in helping organisations leverage technology for competitive advantage. Mike’s most recent engagement was with Thomas Cook Group PLC leading a team Solution Architects across Germany, Sweden and the UK as part of the Group transformation programme. Previously Mike provided consultancy and research on emerging consumer and technology trends for BGL Group, highlighting the potential impacts and opportunities to the CIO and the senior executive community. His remit also included the development of the BGL Group technology strategy and was a key contributor to the Group’s data strategy with the design and facilitation workshops for the Executive Board and other senior business stakeholders. Mike was also heavily involved in innovation initiatives including the setting up and running of ctmLabs, a dedicated innovation team within comparethemarket.com. With over 25 years’ experience in IT, Mike began his career designing mission critical systems for the medical sector before moving to financial services in 1997. Mike has held technical architecture positions in Cap Gemini, Thomas Cook and was the Head Software Architect in Travelex.

Business Change & Transformation Session: Transformation: The Journey of Digital Strategic Enablement

Lee Scott-Douglas, Director of Digital Strategy, Kader

Lee Scott-Douglas

Director of Digital Strategy

Kader

Lee is joining Kader as our Director of Digital Strategy bringing a wealth of experience in the areas of business transformation and digital business proposition development. Lee has a track record of helping organisations to adapt and exploit the digital revolution that has swept through the Corporate world. Previously Lee spent eight years with Barclays Bank as Head of Digital Development, leading a team of payment consultants responsible for helping businesses reposition their commercial mindsets and strategies for the future with a holistic and humanised approach to driving change. As part of his role at Barclays, Lee was instrumental in driving change with companies like Airbnb, Microsoft, Ford, Uber, Coke-Cola, and British Airways. Lee is an accomplished digital business development leader offering over 25 years of hands-on consultative experience at senior leadership level in the Insurance and Financial Services sectors.

Business Change & Transformation Session: Transformation: The Journey of Digital Strategic Enablement

 

14:35 - 15:05
Networking Break and Exhibits
Establishing Business Agility at a Major Bank

Julian Holmes, Principal & Dee Wauchope, Principal, ThoughtWorks

Increasing organisational effectiveness through the adoption of Agile principles and practices is far more common for IT than for the business. Ideally, the business and IT should work as one, but as it is rarely the case, change planning needs to be consistent across both.
This case study explains how ThoughtWorks supported this change journey at a major bank, collaborating with both the business and IT, the results that were achieved, the challenges they faced and how they overcame them.

Attending this session, attendees will learn:

  • The typical challenges faced in this scenario
  • Techniques for how to plan and facilitate the change
  • How to ensure that the business and IT remain aligned
  • The improvements that can be expected
  • How to enable both parties to manage their own change into the future

Speaker Biography for Julian Holmes 

Speaker Biography for Dee Wauchope

Paper to Practice: How Agile Working is Changing Workplace Design

Sarah Booth, Design Manager, Kinnarps

Organisations adopt agile working for a variety of reasons. However, whatever their motivation, one thing is certain: it’s not a straightforward transition.
Why not listen to the experience of over 60 organisations across Europe who have already done it?

Sarah’s presentation will give an insight from the engagement with over 5000 employees, in 70 different surveys, that guided the design of an agile working environment suited to their needs.

Paper to Practice is a thought-provoking session that will highlight the common ground that these projects revealed, the pitfalls to avoid and the ideal route to a successful journey from traditional office to an agile workspace.

Key takeaways include:

  • Why agile working is in demand
  • What are the benefits to be gained?
  • Identifying the obstacles in the way to success
  • The key elements that all organisations discover
  • How to make the journey friction-less

Speaker Biography 

Transforming a Global Function: Successes, Pitfalls & Lessons Learnt

James Bigwood, Head of Corporate Affairs Strategy & Transformation, Imperial Brands

Transformation in global organisations is rarely isolated to a single location or team, but instead often involves multiple markets, people and workstreams.  For a multinational change agenda to be successful there are many challenges to consider and pitfalls to navigate, but when planned and implemented successfully, the results can be empowering.

The Corporate and Legal Affairs Function at Imperial Brands has been on a transformation ‘journey’ for the past 18 months, driving change across a population of 150+ employees, located in 50+ countries.  Through this presentation we would like to share our experiences of this programme:

  • How a global function can be transformed to become more agile and responsive
  • How a global Community of professionals can be formed to drive execution and delivery
  • How can technology be used to leverage global expertise
  • What blockers / obstacles exist in driving transformation across multiple locations and what mitigating actions can be deployed
  • What lessons we have learnt that could be applied to your organisation or change agenda

Speaker Biography 

15:05 - 15:55
Establishing Business Agility at a Major Bank

Julian Holmes, Principal, ThoughtWorks

Julian Holmes

Principal

ThoughtWorks

At ThoughtWorks, Julian’s role as a Transformation Consultant is to work with clients to address software delivery challenges and improve the effectiveness of their organisation’s ability to deliver software solutions that meet current and changing business needs, typically using a combination of Agile and Lean practices. Julian is a regular conference speaker, who both prior and since joining ThoughtWorks has presented at a number of conferences each year for over 15 years, with a recent example available on YouTube ( https://youtu.be/1eRb0tiKRPc ). Follow Julian @JulianHolmes

Business Change & Transformation Session: Establishing Business Agility at a Major Bank

Dee Wauchope, Principal, ThoughtWorks

Dee Wauchope

Principal

ThoughtWorks

Dee’s role at ThoughtWorks is as a Lean/Agile Change Consultant, working with everyone from the CXO level to individual project team members to help bring about organisational improvements that will help enterprises react to the constant flux and disruption in today’s marketplace. Dee has strong presentation skills having spoken at a number of conferences in the past, including the IBM developerWorks, IIBA and Agile Cambridge conferences, as well as at a number of internal ThoughtWorks events. Follow Dee @DeeWauchope

Business Change & Transformation Session: Establishing Business Agility at a Major Bank

Paper to Practice: How Agile Working is Changing Workplace Design

Sarah Booth, Design Manager, Kinnarps

Sarah Booth

Design Manager

Kinnarps

Sarah brings over six years of industry expertise to the Kinnarps Group. Since being awarded a BA in ‘Furniture and Product Design’ from Nottingham Trent University, Sarah has succeeded in an industry spanning career. Working for dealerships and manufacturers, Sarah’s insight was quickly identified by Kinnarps global management. Sarah has worked on a wide variety of client design projects and has a wealth of experience in design challenges, statistical analysis and solution provision. As a global workplace design expert and sitting within UK Management, Sarah now champions Kinnarps’ ‘Next Office’ –a proven methodology to create agile working environments uniquely designed for each client. She is currently re-designing Kinnarps’ London showroom to be an exemplar of modern working.

Business Change & Transformation Session: Paper to Practice: How Agile Working is Changing Workplace Design

Transforming a Global Function: Successes, Pitfalls & Lessons Learnt
Keynote: Sustainable Change: Diversity and Beyond

Laura da Silva Gomes, Founder and Director, Silverfish

2018 may have seem to be the year for women and diversity but it has also seen an advancement of sectarian agendas worldwide. This talks covers the purpose of more visible diversity. It is time to do business differently and ensure that companies do well by doing good. Diversity is not the goal in itself, it’s how we are going to use this tool for greater good for society, the environment and the business too.  During this talk, we will cover issues such as diversity, inclusion, sustainability in business and the latest successful trends of business that are growing by having a positive impact.

Speaker Biography 

16:00 - 16:40
Keynote: Sustainable Change: Diversity and Beyond

Laura Da Silva Gomes, Founder and Director, Silverfish CSR Ltd

Laura Da Silva Gomes

Founder and Director, Silverfish CSR Ltd

Laura Da Silva Gomes is the founder and director of Silverfish CSR Ltd, a company that specialises on Innovation and Corporate Social Responsibility. She has worked closely with companies all over the world, from France to New Zealand, from South Africa to Canada, in multiple languages to look at how to improve their positive impact on society. She is also involved in a project that aims at protecting an island in the Indian ocean while making it sustainable from a financial, environmental and human perspective.

Business Change & Transformation Session: Keynote: Sustainable Change: Diversity and Beyond

Conference Close

Chris Potts, Practitioner, Mentor, Trainer and Author, Dominic Barrow

16:40 - 16:50
Conference Close

View a PDF of the agenda here or switch to a larger screen to browse the full agenda, including comprehensive session details and speaker information.

Fees

  • 3 Days
  • £1595
  • £1,595 + VAT (£319) = £1,914
  • 2 Days
  • £1295
  • £1,295 + VAT (£259) = £1,554
  • 1 Day
  • £795
  • £795 + VAT (£159) = £954
Group Booking Discounts
Delegates
2-3 10% discount
4-5 20% discount
6+ 25% discount

Cancellation Policy:
Cancellations must be received in writing at least two weeks before the commencement of the conference and will be subject to a 10% administration fee. It is regretted that cancellations received within two weeks of the conference date will be liable for the full conference fee. Substitutions can be made at any time.

Cancellation Liability:
In the unlikely event of cancellation of the conference for any reason, IRM UK’s liability is limited to the return of the registration fee only. IRM UK will not reimburse delegates for any travel or hotel cancellation fees or penalties. It may be necessary, for reasons beyond the control of IRM UK, to change the content, timings, speakers, date and venue of the conference.

Venue

  • Radisson Blu Portman Hotel
  • 22 Portman Square
  • London W1H 7BG
  • UK

Gold Sponsors

Standard Sponsors

Supported By

Change Management Institute

The Change Management Institute (ChgMI), is an independent not-for-profit organisation focused on developing and promoting the practice of change management, internationally. Our Mission is promote excellence in the management of change by setting standards, educating and supporting change practitioners and promoting the value of change management. We achieve this through: Credibility – Affording you membership and affiliation to a professional industry organisation Capability – Ensuring you have access to opportunities to continually develop and be recognised Connection – Local connections within a global community.

The Business Transformation Network

The Business Transformation Network (BTN) is a thought leadership network, which allows experts in their field to showcase knowledge through the dissemination of ideas via videos, articles & events.  The world’s home for business transformation content and networking offers a unique thought leadership environment to network on themes across People, Process & Technology.  We have hosted over 100 events across the UK, Germany and Nordic region. These events have been hosted by experts in their fields, from Dave Ulrich (HR Guru & #1 management guru by Business Week) to Andrew Fox (Group Head of HR Retail Banking & Wealth Management at HSBC) to Helen Philpot (Director of Business Change at News UK). The BTN hosts a collection of over 250 videos from leading experts in their fields such as Neil Roden (ex Group HR Director at RBS) and Michel Looyens (VP Business Transformation at Coca-Cola).

AssistKD

AssistKD is a professional development and consultancy company that has been at the forefront of thought leadership in business analysis for over two decades.   We are a founding sponsor of the BA Conference Europe and sponsor the BA of the Year Award. We have worked with the Business Analyst Manager Forum (BAMF) since 2009 and publish Analyst Anonymous, the BA newsletter. AssistKD authors we have written a number of BCS books, including Business Analysis, Business Analysis Techniques, Developing Information Systems and The Human Touch.   As a training company we offer public and tailored on-site classroom courses plus a range of online learning products. We were the first company to offer training and examinations leading to the ISEB (now BCS) Diploma in Business Analysis and, in 2015 following 18 months of collaboration with the BAMF, we developed the Advanced International Diploma in Business Analysis, a certification scheme that recognises the skills and experience of senior Business Analysts. The launch of the Advanced Diploma means that there is a now a complete professional development path for business analysts – from New Entrants through to Expert level.   For more information contact chris.martin@assistkd.com.

Comma Group

Comma was formed with a very clear vision; to deliver a truly standout approach to data and information management. We remain focused on business outcomes and delivering value to our clients. Our mission is to be recognised globally as the leading consultancy exclusively focused on data and information excellence. By remaining concentrated on PIM, MDM and supporting services, it allows us to excel in this area and provide a service that puts our clients’ needs first and delivers truly outstanding results.

Ascentae

What makes Ascentae different from other technology distributors? The simple answer is key three things –  our insight, our products and our knowledge. Our insight recognises the role technology can play in transforming the collaborative workplace.  Our products are chosen with an eye on the bigger picture, how they can come together to create solutions that solve challenges.  And our knowledge comes from living life as a reseller and understanding the pressures facing this evolving industry. With a deep and proven understanding of creative workplace solutions, we use our intelligence to discover new technological opportunities and apply them to today’s common business challenges.

Media Partners

ABPMP

The Association of Business Process Management Professionals International (ABPMP) is a non-profit, vendor independent organization dedicated to the advancement of BPM concepts and practices. ABPMP is practitioner-oriented and practitioner-led. Visit www.abpmp.org
The mission of ABPMP International is:
•    to engage in activities that advance the practice of Business Process Management
•    to promote and evolve a Common Body of Knowledge of BPM
•    to foster the development and advancement of skills and competencies of BPM practitioners
•    to validate professional qualifications and certify BPM practitioners
ABPMP developed the BPM Common Body of Knowledge (BPM CBOK®), and oversees the Certification program for BPM practitioners (CBPP®).

Association of Enterprise Architects   

The Association of Enterprise Architects (AEA) is the definitive professional organization for Enterprise Architects. Its goals are to increase job opportunities for all of its members and increase their market value by advancing professional excellence, and to raise the status of the profession as a whole.

IT-LATINO.NET

IT-latino.net is the most important online Hispanic IT Media Network. With more than 120,000 registered users we have become an important online IT Business Forum organizing daily webinars and conferences on different Technology issues. We inform regularly a strong IT community from both sides of the Atlantic: Spain and Latin America.

Modern Analyst

ModernAnalyst.com is the premier community and resource portal for business analysts, systems analysts, and other IT professionals involved in business systems analysis. Find what you need, when you need it. The ModernAnalyst.com community provides Articles, Forums, Templates, Interview Questions, Career Advice, Profiles, a Resource Directory, and much more, to allow you to excel at your work. From junior analysts to analysis managers, whether you integrate off-the-shelf products, perform systems analysis for custom software development, or re-engineer business processes, ModernAnalyst.com has what you need to take your career to the next level.

Technology Evaluation Centers

Technology Evaluation Centers (TEC) is a global consulting and advisory firm, helping organizations select the best enterprise software solution for their needs. TEC reduces the time, cost, and risk associated with enterprise software selection with its advanced decision-making process and support application, software selection experts, and extensive resources. Over 3.5 million subscribers leverage TEC’s industry-leading research and detailed information on more than 1,000 leading software solutions across all major application areas. For more information, please visit www.technologyevaluation.com.

 

 

Nederlands Architectuur Forum (NAF)

The mission of the Netherlands Architecture Forum (NAF) is to promote and professionalise the use of architecture in the world of business and IT. Since its foundation in 2002, the NAF has created a network of over 70 Dutch user organisations, vendors and knowledge institutes. It offers its members opportunities for networking with fellow architects, exposure through publications, and knowledge exchange in its working groups.
NAF working groups bring together professionals on such diverse topics as architecture principles, Web 2.0 architecture, Cloud & SaaS, TOGAF, IT governance, and many more. Furthermore, NAF is organiser of the NAF Insight seminars and co-responsible for the yearly Dutch national architecture congress (LAC).

ProcessCamp

ProcessCamp aims to bring ‘Process” professionals, academics, consultants and vendors closer together, by using the camping concept. Whether you are a transient passerby or if you want to have a seasonal spot, if you want to use the camp shop or you just want to participate in a single activity, it’s all okay. ProcessCamp connects people in a fun and contemporary way.