Digital Process Analysis and Design

The course focuses on the development of digitalized processes and services, equipping you with the skills to meet the rising demand for digital transformation in various organizations. You’ll learn how to create a customer journey, identify bottlenecks, leverage digital technologies, and manage change effectively. Note that this course does not delve directly into digital strategies or digital architecture.

Event Details
Who is this Course for?

This course is tailored for professionals and managers of various backgrounds who are engaged in designing and developing digitalized business processes. This includes Process Analysts and Designers, Business Analysts, Business Leaders, Agilists, Business Architects, and anyone else interested in designing and sustaining an agile business.

Why take this Course?

In an increasingly digitalized world, the demand for seamless customer experiences is high. Regardless of the sector you're in, understanding how to optimize processes through digital innovation is crucial. This course will provide you with the necessary tools and methodologies to reimagine and design customer-centered processes. It will not only guide you through understanding the customer journey and identifying potential digital solutions, but also help you navigate complex aspects such as behavioral and cultural change.

About this Course

The course focuses on the development of digitalized processes and services, equipping you with the skills to meet the rising demand for digital transformation in various organizations. You'll learn how to create a customer journey, identify bottlenecks, leverage digital technologies, and manage change effectively. Note that this course does not delve directly into digital strategies or digital architecture.

Is there an Exam?

No, there isn't an exam for this course. The focus here is on equipping you with practical knowledge and skills that you can apply directly in your profession.

Will I gain a Certification/Accreditation?

Upon completing this course, you will receive a certificate of completion from IRM UK. This serves as a testament to the valuable skills and knowledge you've gained in digital process analysis and design.

Full Course Outline
  1. The Digital Challenge:

    • Understand the driving forces and trends behind digitalization.
    • Differentiate between digital strategy and digitalization.
  2. Process Methodology Response:

    • Learn traditional approaches to process analysis and design.
    • Understand how process analysis and design are conducted in the digital world.
  3. Understand Stakeholders, Vision, and Scope:

    • Determine the scope of your process.
    • Classify external stakeholders.
    • Define the North Star for your process design.
  4. Analysis: Modelling and Analyzing the Process:

    • Determine the extent of analysis and modelling required.
    • Learn how to deal with data during the analysis phase.
  5. Customer Process Experience Baseline:

    • Develop a customer journey map.
    • Identify moments of truth.
    • Understand the elements that contribute to a great customer experience.
  6. Digital Inspirations:

    • Discover various digital solution patterns.
    • Explore how technologies like Robotic Process Automation (RPA) and Artificial Intelligence (AI) can enhance process design.
  7. Design the Process and Capabilities:

    • Learn design principles for digital processes.
    • Create a new digital process.
    • Determine the necessary capabilities and resources.
  8. Culture and Behavioural Change:

    • Address internal stakeholder concerns.
    • Learn effective communication strategies.
    • Discover ways to sustain progress through cultural and behavioral change.
  9. Implementation Options:

    • Understand digital base capabilities.
    • Explore the role of various digital tools and standards.
  10. Wrap Up:

    • Reflect on the course content.
    • Explore practical application of newly acquired skills in the real world.

Throughout the course, you'll participate in workshops, engage with case studies, and gain practical experience in designing digital processes. This hands-on approach is designed to prepare you for real-world challenges and opportunities.

Speaker
Roger Burlton
President
Process Renewal Group, Founder of BPTrends Associates
Roger is the president of Process Renewal Consulting Group Inc. He is also co-founder of BPTrends Associates; the services firm of the world-leading BPTrends.com knowledge portal. He started the pioneering Process Renewal Group (PRG) in 1993 and was at the forefront of process-centric ways of running businesses. He is regarded globally as a thought leader and dynamic practitioner who brings reason, clarity, and practicality to complex business architecture and business change. Roger's insights can be found in his acclaimed book: Business Process Management: Profiting from Process, the Business Process Manifesto, the Handbook on Business Process Management and numerous other publications including his articles featured on BPTrends.com. Roger chairs several of the largest and most influential Business Architecture and BPM conferences in the world and is a sought after speaker dealing with the tough issues of business change in a thought provoking and entertaining manner. A seasoned practitioner, Roger has conducted over 200 in depth consulting engagements with companies around the world and offers a pragmatic approach to helping clients to help themselves through supporting their strategy, architecture and transformation efforts. Roger is also a lecturer for senior year programs at the University of Toronto - Industrial Engineering faculty. Specialties: business case, business process, change management, customer relations, customer satisfaction, drivers, financial services, government, human resources, information technology, innovative, management consulting, marketing, organizational skills, performance management, process engineering, process management, statistics, strategic, strategic planning, telecommunications, workshops,