Monday, 19 March 2018: Pre-Conference Workshops
|08:30 - 09:30||
|09:30 - 12:45||
Making Innovation Happen: Building a Culture of Collaboration
Alison Coward, Founder, Bracket
Alison Coward is the founder of Bracket and author of “A Pocket Guide to Effective Workshops”. She is a strategist, trainer and workshop facilitator. With over 15 years’ experience of working in, leading and facilitating creative teams, Alison is passionate about finding the perfect balance between creativity and productivity. At Bracket she helps teams to use the best of their talents to develop great ideas and collaborate to make them happen.
'Float Like a Butterfly – Sting Like a Bee’ – How Can Heavyweight Organisations Transform
Beatriz Moore, Director of Business Design, Capita Transformation
Director of Business Design
Beatriz is a highly experienced Director of Business Architecture and Digital Transformations with a track record of designing and delivering large, complex and multi-million change programmes across private and public sectors. Beatriz has worked in a range of industries including airline, postal/logistics, government, utilities, semiconductors, manufacturing, transport and oil and gas. In the past Beatriz has set up and lead various business architecture practices, co-authored the Technology Strategy for a national Postal operator and manged the technology investment. She holds a BCs in Computer Science and an Executive MBA from Cass Business School in the UK.
Mike Clark, Owner, Cohesion 360
Mike is the founder of Cohesion 360, a small but leading consultancy in London with international scope, which focuses on helping organizations leverage digital and mobile technologies to deliver meaningful customer outcomes. Mike has led numerous business architecture practices for a variety of Fortune 500 companies. Mr. Clark is renowned for bringing innovative approaches to existing disciplines, most notably bringing design into the world of architecture, to create better outcomes for customers. He is also co-creator of the Cohesive Enterprise Design Framework and has also served as an advisory board member of the Business Architecture Guild®️.
Business Innovation Through Computer Simulations and Gamification
Anthony Basiel, Blended Learning Computing Programme Leader, Arden University
Blended Learning Computing Programme Leader
Dr Anthony ‘Skip’ Basiel’s knowledge and capability in learning and development has grown from an innovative blend of higher education and industry through work based learning. He has leadership, project and talent management skills developed through clear communication and professional collaboration. He is an eLearning research and development thought-leader with twenty years of experience in UK Higher Education. As a Sr. Postgraduate Programme Leader, eLearning Consultant, UK/EC Project Manager & bid writer he worked at a strategic level to lead change management actions that saved time and money for the organisation. You can view his research and projects at:
John Kalmus, Blended Learning Business Programme Leader, Arden University
Blended Learning Business Programme Leader
Dr John Kalmus is Academic Lead, Blended Learning Programmes at Arden University Tower Hill, London. He Led around 35 tutors delivering face-to-face classes and online support to students on the blended learning programmes at the Ealing and Tower Hill campuses in London. Subjects include Business, Healthcare Management, Computing and Law, offered at Level 6, Level 4 and Foundation Level.
Making the Invisible Visible - Using Narrative to Implement Change
Ashley Braganza, Professor of Organizational Transformation, Brunel Business School
Professor of Organizational Transformation, Brunel Business School
Ashley is Professor of Organizational Transformation and Deputy Dean in the College of Business, Arts and Social Sciences at Brunel University, London. Ashley has previously held a number of senior positions in Brunel Business School, UK, which won the coveted Times Higher Education’s Business School of the Year Award. His research and consultancy expertise covers the development and implementation of change management. He has direct experience in creating and implementing strategic processes and enterprise-wide architectures. Some examples include his work with organizations such as DFiD (UK), Astra Zeneca, National Audit Office, the MoD, McDonalds, British Telecom, ABN Amro Bank, Brunel Business School and IFAD (Rome). He has published three books and over a hundred research articles, conference papers and working papers covering a range of topics on business processes, change management, process orientation, knowledge management, governance, and organisation structure. He has edited special issues for a number of leading international journals.
|12:45 - 13:45||
|13:45 - 17:00||
Innovation and Design Strategy
Donald Farmer, Principal, TreeHive Strategy
Donald Farmer is an internationally respected speaker and writer, with over 30 years’ experience in data management and analytics. His background is very diverse, having applied data analysis techniques in scenarios ranging from fish-farming to archaeology. He worked in award-winning start-ups in the UK and Iceland and spent 15 years at Microsoft and at Qlik leading teams designing and developing new enterprise capabilities in data integration, data mining, self-service analytics, and visualization. Donald is an advisor to globally diverse academic boards, government agencies, and investment funds and also advises several start-ups worldwide on data and innovation strategy.
The Innovation Game
Michael Van Damme, Managing Partner, The Forge
Michael Van Damme
Michaël Van Damme is an experimental psychologist. In context of his PhD at Ghent University he studied and experimented on innovation and creativity in teams. Michaël has a unique expertise on the science of innovation in teams and organizations, group dynamics, charisma, humor and behavioural change. He’s passionate about translating this evidence based knowledge to tools, techniques and interventions that change behaviour at work. Therefore he started a Ghent University Spin-off in 2015: The Forge. Follow him at @WeAreTheForge
Patterns of Strategy
Patrick Hoverstadt, Director, Fractal
Patrick Hoverstadt has worked as a consultant since 1995 in both the private and public sectors, in 14 countries, mainly in the fields of strategy, organisational structure and change. He specialises in working with very large complex organisations including whole sectors, using systems approaches. He has lectured at post-graduate level at 7 business schools and is a Visiting Research Fellow at Cranfield School of Management. He has authored The Fractal Organization. Patrick and Lucy Loh co-authored a book on a systemic approach to strategy – Patterns of Strategy.
Achieving Excellence at Investing in Change
Chris Potts, Mentor, Trainer, Speaker and Author, Dominic Barrow
Mentor, Trainer, Speaker and Author
Chris is a mentor, trainer, speaker and author specializing in Enterprise Investment – achieving organizational excellence at investing in change. He works worldwide with executives, change portfolio managers and enterprise architects. As a trainer, Chris runs Practitioner Certification Courses in Enterprise Investment, based on his trademarked method EIPMM®. As a speaker, he delivers keynotes on investing in innovation, change and transformation, and has given guest lectures at New York University, City University London, and the IT University Copenhagen. He is also the author of the Fruition Trilogy of business novels – FruITion, RecrEAtion and DefrICtion. Follw at @chrisdpotts
Tuesday, 20 March 2018: Conference Day 1 & Exhibits
|08:00 - 09:00||
|09:00 - 09:10||
|09:10 - 10:00||
Keynote: How to Make a Transformation Out of an Innovation: The Rules Have Changed
Marc Dowd, Director, PathFinder4
Marc Dowd is a specialist in disruptive innovation. He carries out research on how technology trends are changing the world at an increasing rate.
|10:05 - 11:00||
What is Innovation Anyway? A Year of Innovation Conversations
Cecilia Thirlway, Head of Innovation Practice, Solverboard
Head of Innovation Practice
Cecilia is a writer, storyteller and consultant interested in everything, but particularly in innovation, entrepreneurship and strategy. She works independently as well as with Solverboard as Head of Innovation Practice. She can (and will!) chat with anyone, whether in a boardroom, meeting room, classroom or just over a beer. She loves finding out about people, ideas and organisations and creating stories to connect them all. She brings excitement, curiosity and a storytelling approach into all her work, whether she’s writing, speaking or consulting. Follow at @CeciliaUnLtd
Make Things to Change Things: Digital Product Development and it’s Role in Accelerating Positive Change
Jess Tyrrell, Client Partner, ustwo
Jess has spent her career building strategic partnerships between people and organisations. She is Client Partner at ustwo, leading on retail and digital transformation and works with clients including Deepmind, the Co-op, Cadogan Estates, Amex and the ed-tech start-up Equal Ed. Before that Jess co-founded Centre for London, a think tank for the city. She led work on London’s tech sector, working with Tech City UK, Google, Barclays and the GLA on digital skills. She is a founding member of Tech London Advocates and a judge on Digital Agenda’s Digital Impact Awards. She has a Masters in Digital Media Management from creative design school Hyper Island.
How JLL Uses Data and Analytics to Enable Real Estate Digital Transformation
HoChun Ho, Global Head of Data Governance and Management, JLL
Global Head of Data Governance and Management
In his current responsibilities, HoChun guides and oversees global data governance and management for the Corporate Solutions business line at JLL. The scope includes the business oversight on master data management, data quality, meta-data management and the overall data road map. Mr. Ho and his team defined and established the Data Governance function, its organizational structures, global and regional resources, processes and operating procedures, tools, and communication protocols. He also mentors the organization on overall enterprise data strategy to leverage industry best practices and leading edge technology in enterprise information management, business intelligence, master data management and big data.
Richard Brown, Global Head of BI and Analytics, JLL
Global Head of BI and Analytics
Richard Brown, Global Head of BI & Analytics for Corporate Solutions at JLL, will talk about the approach, the challenges that have been met along the way and some of the insights and results being achieved by market leading organizations in Real Estate analytics and data.
|11:00 - 11:30||
Networking Break and Exhibits
|11:30 - 12:25||
Harnessing Innovation in Lloyds Banking Group
Jehangir Byramji, Head of Fintech, Lloyds Banking Group
Head of Fintech
Lloyds Banking Group
Jehangir’s current role is to lead Lloyds Banking Group’s engagement with Fintech and early stage ventures to create potential transformative innovation for the bank. Using accelerators and other programmes to globally scout early-stage fintech and bring the best to London where his team offers them mentorship and insight into their client needs to help them develop. As a strategist for many years, Jehangir shaped numerous business models in the private and public sectors based on analysis of market and competitor trends, bringing his ability to frame ambiguous and complex problems. Jehangir moved into corporate innovation where he takes unscoped potential business opportunities and define experiments and pilots to learn first-hand, reduce business risk and accelerate speed to market. Jehangir have been a business mentor since 2012 with a particular focus on social enterprises as well as Fintech.
Putting the I in innovation
Martin Sykes, Director of Alignment, Analysis & Architecture, Cambridge Assessment
Director of Alignment, Analysis & Architecture
Martin Sykes is the Director of Alignment, Analysis and Architecture at Cambridge Assessment. Established over 150 years ago, Cambridge Assessment operates and manages Cambridge University’s three exam boards and carries out leading-edge academic and operational research on assessment in education. Operating in over 160 countries with millions of assessments each year, the IT organisation supports a wide range of mission critical 24/7 information systems. During the last 18 years Martin has been Director for Microsoft’s Enterprise Strategy & Architecture Centre of Excellence and a lead in major organizations for their Enterprise Architecture teams and a coach to EAs around the world. Over that time Martin has been developing an approach to corporate storytelling through work in the public and private sectors called CAST that is described in the book “Stories that Move Mountains” which is now available in seven languages.
How Company Values Can Guide the Behaviours that Inspire, Innovate and Drive Business Change
Janice McNamara, Leadership Coach, Janice McNamara
Janice McNamara, a mentor, coach, facilitator, mediator and trainer for 20 years. With clients in the public, private and voluntary sectors: United Utilities, MHIVestas, British Council, ACAS, The University of Nottingham, The Royal Opera House, Save the Children, Comic Relief and Citizens Advice Bureau. She has worked across the UK, Eira, Netherlands, Germany, USA, Canada, Pakistan, Namibia and China. She mentors individuals in very different roles from CEO’s and senior leader to members of parliament and the House of Lords. Driven by a commitment to support individuals to be at their best personally and professionally, through increasing self-awareness, improving work relationships, being open to learning, building trust and collaboration. She has a creative approach, building bespoke programmes that align with the individual, their job role and the expectations of their organisations and their profession.
James Luter, Director Production Blades, MHI Vestas Offshore Wind
Director Production Blades
MHI Vestas Offshore Wind
James is an analytical, commercially astute and highly influential Senior Manager with extensive experience gained within a world-class prototyping environment. He has proven expertise in strategic business planning, manufacturing operations, quality assurance, production and staff management. Pivotal role in the long-term development of sustainable and ground-breaking technologies, championing the professional development of staff to meet the strategic vision of the organisation. Outstanding leadership ability underpinned by excellent interpersonal and communication skills utilised to challenge existing practices whilst nurturing credible relationships with key stakeholders to board level.
|12:30 - 14:00||
Networking Lunch, Exhibits and Perspective Sessions
|13:00 - 13:25||
Listen to a Millennial talk about Business and IT Transformation
Sam Skalla, Consultant, Orbus Software
Sam Skalla, a certified Millennial, is based at Orbus Software’s London Headquarters. Sam works as part of Orbus’ EMEA New Business team primarily focussing on projects developing architectural maturity and enabling Business and IT Transformation through iServer deployments.
|13:30 - 13:55||
How BPM helps deliver accurate and timely weather forecasts to millions of people every day
Stanton Attree, Principal Business Process Analyst, The Met Office
|14:00 - 14:55||
Change – What are the Possibilities?
Shona Watson, Business Change Consultant, Avilion Strategy Limited
Business Change Consultant
Avilion Strategy Limited
Shona is a senior change professional specialising in creating operational excellence, with over 20 years’ experience of successfully delivering programmes and projects, within different organisations and sectors. She loves making change happen and many of her successful projects have already failed before she makes a successful transition to a new way of working. She is a leader who has delivered people transformation and culture change programmes and combines the deep knowledge of an HR professional with the practical disciplines of project and programme management to ensure that change is executed effectively. Shona loves travelling, eating out, gardening and compiling her family tree which she has traced back to the 1500s and found her ancestors were Picts.
Design to Ignite: Design Sprints for Transformation at Scale
Milan Guenther, Partner, Enterprise Design Associates
Enterprise Design Associates
Milan is a partner at Enterprise Design Associates, where he works with organizations of all shapes and sizes on innovation and transformation. He authored Intersection, a book introducing the Enterprise Design approach for systemic and holistic design in complex enterprises. Milan is one of the organizers behind the Intersection Conference series, and is currently busy growing a global network of practitioners on that topic. He worked extensively with Design Sprints to achieve significant impact with limited time and resources, and became a Google certified Design Sprint Master.
Tomomi Sasaki, Partner, AQ
Tomomi Sasaki is a project director and partner at the Tokyo & Paris based design studio AQ, in charge of maintaining structure in the creative process and clarity in communications. She practices a mix of business development, project management, and UX design for digital products and services. Past projects include tools that empower people to train for marathons (ASICS), gain skills in digital marketing (Google) and manage HR data (huubHR). Recently, Tomomi has brought design research and facilitation skills to projects on the topics of organizational culture change (Toyota Motor Europe), innovation in the employee experience (AccorHotels) and building the digital workplace (Deutsche Telekom). She relocated from Tokyo to Paris in September 2014 to start AQ’s second office.
The Power of Hummus in Innovation
Tash Willcocks, Head of School, Hyper Island
Head of School
Tash has 20 years of experience shaping future changemakers in the creative industry. She was previously programme leader of the BA and MA Graphic Design course at Salford University, and now facilitates the learning of worldwide postgraduate students that join the MA Digital Management and MA Digital Experience Design programmes at Hyper Island. Parallel to disrupting design education, she has acted as an album creative for the band Elbow, and carried out Skateboard design collaborations with Linder Sterling. Her popular daily typographic project, ‘Mundaneaday’ is now it its fifth year, and its demand has expanded her portfolio to include the commission of large scale hand-lettered murals in studios around UK. She recently built up MapMyMCR, a growing map of illustrated buildings and their narratives which is being developed to incorporate additional cities. Alongside this she has a growing interest built through her learnings with the students at Hyper Island around habits, innovation and how your brain can be a help or a hinderance. She has spoken about this at recent events such as TedX MCR, Creative Mornings Gothenburg, Innovation hub Enterprise City & Crft. Collaborations are a core feature in her working, and being part of Generic Greeting and BLAB helps enable this to grow. Having Cornish roots she’s a friendly little creature and is usually happy to be seen talking at events/the bar so say hello.
|15:00 - 15:55||
The Key to Innovation is Epibration
Francesca Valli, Founder and Change Consultant, Chrys Online
Founder and Change Consultant
Francesca Valli has managed multi-million £ programmes and delivered trackable change that’s aligned with today’s technology. The end result? Solid results when it comes to return on investment. Her past experience in finance and system analysis gives her an edge in understanding and creating change at the organisational level. Francesca has worked in Europe, US and Asia. She’s learning Mandarin and is fluent in English and Italian.
Successful Digital Transformation with People and Not Just Technology
Nick Littlecott, Global Transformation Programme Design Authority (Interim), Lloyd's Register & Architect Tech
Global Transformation Programme Design Authority (Interim)
Lloyd's Register & Architect Tech
Nick is currently leading the implementation of Lloyd’s Register’s Global Transformation Programme, as the Design Authority, having initiated it as a strategy almost 4 years ago. He has over 20 years experience, defining and delivering technology driven change, as a client and supplier having worked in both Big 4 consultancies and leading FTSE organisations. He has worked across a wide variety of industry sectors (from Government to Finance to Telecoms and Oil & Gas) in the UK and as far away as Australia and New Zealand. Nick is recognised for defining and delivering complex and Innovative solutions and change that deliver business value.
|15:55 - 16:25||
Networking Break & Exhibits
|16:25 - 17:20||
Sexy Options, Fog and Hedgehogs
Simon Raynes, Director of Change, The White Company
Director of Change
The White Company
Simon has enjoyed being involved in the mechanics of change since he started a small business with friends while still at sixth form college, through a long stint in the army and then a variety of roles in different retail businesses. He has been a foster carer, a chair of a large strategic public sector board and now am the Director of Change at The White Company.
It’s Bottom Up
John O’Donovan, Chief Architect, TalkTalk
John is Chief Architect at TalkTalk and has previously worked in a variety of industries including being Chief Technology Officer at the Financial Times and The Wall Street Journal. John has many years experience building innovative new products like BBC iPlayer and changing and shaping companies to get fit for the future with a broad perspective on what works and what does not drawn from years of experience.
Creating FANs Not Customers - A Different Approach for Business Transformation
Wendy McDermott, Business Transformation Manager, Metro Bank
Business Transformation Manager
Wendy is the Business Transformation Manager at Metro Bank with over 25 years in the Financial Services industry. She has led and implemented transformational change in both Retail and Corporate environments across the UK and in India driving a diverse and enthusiastic pathway to innovation.
Annie Mamigonians, Continuous Improvement Manager, Metro Bank
Continuous Improvement Manager
Annie is the Continuous Improvement Manager in the Banking Operations function at Metro Bank. Starting her career as a Biochemical Engineer she quickly realised the potential of Lean tools and techniques in improving Customer satisfaction, employee satisfaction and the bottom-line. She coaches teams and leaders in the selection of the right programme of change for benefits realisation whilst ensuring sustainment and ongoing self-fuelled enhancement. She understands that staff engagement is a critical success factor and people are our greatest assets when looking for how we improve our Customer offerings. She has 13 years’ experience in business and culture change; 6 of which are in the financial services and the remainder across technology, local government, IT, telecommunications and utilities.
|17:25 - 17:45||
Leveraging Uncertainty in the Design/Innovation Process
Lindsay Tingström, Service Design Strategist, Daresay
Service Design Strategist
Lindsay is a Stockholm-based Service Design Strategist with ten years of international experience working with businesses large and small in the public and private sector. Her professional and educational experience spans four countries: Sweden, Italy, China and the United States. She has a M.Sc. in Business Design from the University of Gothenburg, and a bachelor in Visual Design. Human motivation behaviour and motivations, design research and the collaborative design of services are very close to her heart.
Richard Wiles, Digital Innovation Manager - Global IS, National Grid
Digital Innovation Manager - Global IS
Richard is responsible for managing the digital innovation team ‘ngLabs’ within The U.K. IS department. A multi-disciplined group of developers, technology enthusiasts and problem solvers who focus on contributing to solutions for near and long term business challenges. He is passionate about new technology, virtual reality, cost-effective delivery, adoption of mobile technology and coffee. He is a hater of buzzword laden summaries and unnecessary bureaucracy.
Blockchain for Business
Bob Yelland, European Blockchain Marketing Leader, IBM
European Blockchain Marketing Leader
Bob Yelland is passionate about many things, from beekeeping to big data and from medieval castles to marketing. He is unashamedly a technology marketer who enjoys helping clients to understand the power and potential of emerging concepts in IT… As a ‘new boy’ to the blockchain world he is responsible for helping clients understand the concepts behind this transformational technology whilst avoiding the inevitable hype that surrounds it.
|17:45 - 18:30||
Wednesday, 21 March 2018: Conference Day 2 & Exhibits
|09:00 - 10:00||
Keynote: Did Someone Just Mention Digital Transformation?
Jeroen Derynck, Global Director Innovation & Transformation Services, Salesforce
Global Director Innovation & Transformation Services
Jeroen Derynck is a seasoned transformation executive and creative thinker with significant experience in strategy formulation. He led major business and IT programs that were impacting bottom-line P&L and did this across multiple industries including banking, automotive, utilities, travel CPG and print media. Jeroen is Global Director of Innovation and Transformation at Salesforce where he works with organization that are to undertake large scale digital transformations or face disruptive change. These enterprises need leadership, digital proficiency, integrity, customer centricity, drive to deliver and experience of dealing with crisis situations. Jeroen has a background of working with both corporates and start ups and thrives in a climate where agile, design thinking, data-driven, advanced automation, analytics and cloud take the center stage.
|10:00 - 10:30||
Networking Break & Exhibits
|10:30 - 11:25||
Ahmed Sleem, Middleware Architect, DXC Technology
Ahmed Aziz is an innovation leader and TOGAF 9.1 Certified. Possesses a number of additional certifications, including Business Process Management (BPM), SOA certified architect, SOA certified trainer, Microsoft SharePoint, AWS Architect and developer and SharePlex. He has a passion for trending technologies and innovation management. In the last 7 years, Ahmed has been the lead for innovation workshops, analysis and architecture of a number of successful transformation projects synergized by transforming legacy architectures to service-oriented architectures, primarily in the financial sector. Additionally, Ahmed has acted as an IT Architect leading a successful payments transformation program – one of the remarkable success stories of his career. Follow him @Ahmed_Aziz
Surviving the Pace of Change
Richard Frost, Lead Enterprise Architect, Operational Excellence, Yorkshire Building Society
Lead Enterprise Architect, Operational Excellence
Yorkshire Building Society
Richard joined Operational Excellence in YBS Group in 2016 bringing a technology lens to bear on process improvement. Specifically, Richard has selecting and implemented Robotics and Zero Code BPM, recruited and delivered a centre of excellence. He is now working on introducing AI and intelligent image management into the building society. Richard is a highly experienced Enterprise Architect and thought leader with 30 years’ experience at Halifax / HBoS / Lloyds Banking Group and four years with Yorkshire Building Society Group, where he was previously Domain Architect for BPM and Lead Enterprise Architect on Mortgage Transformation. He led the selection of BPM technology for HBOS plc, for Lloyds Banking Group, and for the Yorkshire. He has performed most of the major roles in IT, including Head of Strategy and Architecture at Halifax General Insurance and Head of Workflow for HBOS. Follow Richard on Twitter: @richardfrost.
Transforming Your Business – A View From The Trenches
David Beckham, Senior Business Analyst, Aviva
Senior Business Analyst, Aviva
David Beckham has spent his career working in Financial Services, initially at Norwich Union then subsequently with Aviva. He was a founder member of the Business Analysis Practice when it was formed within Aviva IT and has had two terms as the Practice Lead. He has worked on numerous large change programmes and has been heavily involved in building the capability of Business Analysis within the organisation over the last decade. He has presented at the European BA Conference on a regular basis and has had several articles published on Business Analysis topics. Despite being diagnosed with Parkinson’s Disease in 2010 at the age of 43 David continues to relish his role as a Business Analyst and is a passionate advocate of the profession and the benefits it gives to organisations everywhere. Since his diagnosis David has been developing a series of seminars focussing on his recent experiences and regularly speaks on the positive power of change both on a professional and personal basis.
|11:30 - 12:25||
Getting the Ducks on the Same Hymn-Sheet: How Shared Language Enables Transformation
Steve Whitla, Director, Visual Meaning
Steve Whitla is the founder and director of Visual Meaning, a company that combines systems thinking and visual thinking to help large organisations make sense of complexity during transformation. After being raised by artist parents and reading music at Cambridge, he took the unexpected step of joining KPMG as a management consultant. In the twenty years since, his unique blend of creativity, curiosity and business acumen has been in constant demand from programme teams trying to make change intelligible to those involved. Steve lives and works in Oxford, is a fellow of the RSA, a member of the CMI, and regularly teaches visual thinking and system mapping in both academic and non-academic settings. He blogs about meaning and visual language at rich.pictures, and you can follow him on @swhitla.
Power of Incremental Transformation
Amit Dixit, Head of Operational Excellence, QBE Insurance
Head of Operational Excellence
Amit is a change professional with 20 years + experience in driving change & transformation in organisation like GE Insurance Holdings, Genworth Financial, and now (QBE European Operations) last 10 years of which have been in leadership positions. Currently he Heads up the Operational Excellence function within QBE, and prior to that he was leading IT Service for Genworth (team of 70+, supporting 18 EU countries). His key achievements to date include: Leading a 5 years programme to consolidate 13 disperate systems in Europe to one single platform, launching web claims, establishing ‘operational excellence’ from scratch in QBE, reengineering the UW and UW Operational process in QBE and establishing a Business Analysis CoE @ Genworth Financial.
Marcia Holme, Head of Business Change Management QBE European Operations, QBE
Head of Business Change Management QBE European Operations
In Marcia’s current role as Head of Business Change Management at QBE European Operations, she has established Change capability within QBE European Operations. This includes delivering Change Management across 5 major programmes impacting over 2,000 in multiple countries. Prior to QBE, she was a Senior Change Lead for a top Management Consulting firm in London leading large scale transformation change programmes in the Oil and Gas industry. Marcia’s specific areas of expertise include change management, behavioural change, leadership coaching on change management and embedding of new ways of working through following structured business readiness plans. She is also a certified PRINCE 2 Project Manager with over 9 years’ experience in delivering complex systems integration projects for BT.
Enterprise IT- Innovation Enabler or Blocker?
Dan Warfield, Principal, CC&C Europe
Dan leads the European division of CC&C Solutions, a boutique Enterprise Architecture and IT Strategy consultancy and training firm based in Sydney, Australia. He is also global Chief Digital Officer for CC&C, responsible for CC&C’s IT Transformation practice. As strategist and architect, Dan has held corporate IT leadership roles in Lincoln Financial, Acord, Liberata UK Ltd, and most recently Walmart. On the vendor side, he has led innovation for enterprise software solutions at IBM, CSC and FIS. Recent experience includes advising bleeding-edge tech start-ups in the UK, as well as strategic IT Operating Model consulting and architecture training for Fortune 100 companies. He is based in London, an is an active member of The Open Group’s IT4IT™ Forum and Product Lifecycle Management leader for IT4IT.
|12:25 - 13:55||
Networking Lunch, Exhibits & Perspective Sessions
|13:00 - 13:20||
3 Examples of Companies that Grow by Doing Good
Laura Da Silva Gomes, Founder and Director, Silverfish CSR Ltd
Laura Da Silva Gomes
Founder and Director, Silverfish CSR Ltd
Laura Da Silva Gomes is the founder and director of Silverfish CSR Ltd, a company that specialises on Innovation and Corporate Social Responsibility. She has worked closely with companies all over the world, from France to New Zealand, from South Africa to Canada, in multiple languages to look at how to improve their positive impact on society.
|13:25 - 13:50||
The 8-Roles of the Innovation Units
Alessandro Di Fiore, Founder and CEO, ECSI Consulting
Alessandro Di Fiore
Founder and CEO
Alessandro Di Fiore is the Founder and CEO of the European Centre for Strategic Innovation (ECSI) and ECSI Consulting, based in London, Boston and Milan. He is a consultant, author and media commentator on strategy and innovation. He has been included in the radar list of Thinkers50. Alessandro has worked in management consulting for more than two decades. Along the way he has advised more than 25 Fortune 500 companies throughout the world on strategy and organisational change. He started his consulting career as a product manager at Gemini Consulting, where he was responsible for life sciences in continental Europe, Managing Director for Italy and global head of its Market Focused Strategy Center of Excellence. In 2000 Alessandro founded his first European boutique strategy firm, Venture Consulting. The firm was sold in 2008 to Tefen, an international management consulting company floated on the Tel Aviv stock exchange. Alessandro went on to found ECSI in 2010 with the aim of creating a truly unique global consulting firm. You can reach him at email@example.com or follow him on Twitter @alexdifiore.
|14:00 - 14:20||
Change the Way We Change
Morten Stender, Partner, Staun & Stender
Staun & Stender
Morten is Partner of Nordic advisory services organisation, Staun & Stender. Morten brings professional background of strategy management, advisory services and large-cap customer experience. He has researched and practiced consulting in strategy, Planning and IT Managment since early 90’s. Morten holds a PhD, M.Sc. and B.Com from the Technical University of Denmark and Copenhagen Business School. He is an IEEE reviewer and appointed examiner at Danish Universities.
How AI is Transforming Industries
Charlotte Han, Deep Learning Marketing Manager, NVIDIA
Deep Learning Marketing Manager
Charlotte Han processes data and computes brand and digital strategies for a living. Thanks to growing up in Asia, becoming American in Silicon Valley and now living in Europe, she has learnt not take things for granted and to make connections where they may not seem apparent. She is highly interested in all things tech, especially how technologies can advance human lives, and enjoys networking with the misfits, the rebels and the trouble makers who are not afraid to shake things up and push the boundaries of what is possible. She currently works as Deep Learning Marketing Manager at NVIDIA, where she sees first-hand how AI is transforming industries. Connect with her on Twitter (@sunsiren) or LinkedIn.
Lo-Fi Solutions for Big World Problems
Gabriela Triffiletti, Program Leader & Innovation Consultant, Hyper Island
Program Leader & Innovation Consultant
Gabriela combines an eclectic mix and unique background of media (as Marketing Director of Argentina’s News Paper Los Andes and helping create its online presence), entrepreneurial leadership (as a Small Business Owner and private wine merchant), and theater production (as Executive Director of Theatre for the People and Faculty Member of ESIC Business & Marketing in Madrid). Now, as a Program Leader for Hyper Island and strategic/creative business consultant, with an obsession to disrupt industries she believes in a collaborative creative process that empowers teams to challenge ideas and ultimately impact society and our world.
|14:25 - 15:20||
Is Your Transformation Effort Really Delivering Your Strategic Ambition?
Chris Bevan, Transformation Director, ASOS
Chris is an independent leader of corporate transformation with over 30 years of experience gained in the UK, Europe and USA. He is a Co Founder of Transform Associates a network of independent transformation consultants and also co-founder Outvie a unique proposition for the delivery of corporate transformation. He is also the non-executive chairman of Provek Limited which is a leading provider of project management assessment, training and consultancy and owns The PM Channel. Chris has been delivering and leading teams of experienced consultants and client staff in the design, shaping and delivery of complex transformation programmes in many challenging corporate and national cultures. Prior to striking out as an independent consultant, Chris held senior executive positions with IRI and AC Nielsen, both US based corporations as well as Woolworths. He was also Managing Consultant in the retail practice with CSC-Inforem based in the UK. He is currently Transformation Director at Asos.
What is the Future for Business Change and Transformation?
Sarah Coleman, Director, Business Evolution Ltd
Business Evolution Ltd
Sarah has over 25 years’ experience supporting a range of clients in shaping, designing and delivering strategy, change and transformation. She works across sectors with multi-nationals and medium-sized businesses, and with government in the UK and internationally. Sarah started her career in ICT, developing a strong systems perspective and a deep understanding of organizations. She has worked with HM government, NGOs and with NHS, Experian, Rolls Royce, Bank of America, Legal & General and BT among many others. She has also worked with the High Growth East Midlands and the GrowthAccelerator programmes, supporting high growth businesses. Sarah established Business Evolution Ltd in 2007. Clients say they value her commercial perspective, her ability to challenge positively and constructively, and her ability to translate an organization’s strategic ambition into action. Sarah is a Visiting Fellow at Cranfield University and a Transformation Associate with the Infrastructure and Projects Authority, Cabinet Office. She is a published author (“Project Leadership”, Gower 2015; “Organizational Change Explained”, Kogan Page 2017), and experienced coach and developer.
How to create an Innovative Culture
Jens Bjare, Agile Business Coach, IRM Sweden
Agile Business Coach
25 years’ experience of sales and organizational development, change management, agile business coaching with deep knowledge and experience in what creates engaged, collaborative teams, driving sales and team performance. I also work with visualisation and animation as a trainer and in assignments.
In my current position I constantly looking for win business opportunities and to breakdown silos, promoting diversity, leading change, attract and nurture others to ensure mutual success by explore and advocate each other’s perspectives. This is often a strategic challenge on how to transform and Innovate Customers Work Patterns by knowledge in what drives and motivates our behaviour to understand the key to changed behaviour for better result.
Networking Break & Exhibits
|15:35 - 16:30||
Systems Thinking and Innovation: Avoiding the ‘Silver Bullet’ Fallacy!
Adrian Reed, Principal Consultant, Blackmetric Business Solutions
Blackmetric Business Solutions
Adrian Reed is an experienced and enthusiastic business analyst who is a keen advocate of the analysis profession. Adrian is a Past President of the International Institute of Business Analysis (IIBA®) UK Chapter, where he served as a volunteer for more than six years. In his day job, he is a Principal Consultant at Blackmetric Business Solutions, where he has the opportunity to work with a range of clients in a range of different industries, often helping to shape projects and solve tricky problems. His ‘day job’ involves a mixture of hands-on analysis, delivery of training, writing and speaking. Adrian speaks regularly at conferences, and is known as a prolific blogger. You can read Adrian’s blog at www.adrianreed.co.uk. He is an advocate of lifelong learning, and holds the BCS International Diploma in Business Analysis, IIBA® CBAP® and BA Manager Forum Expert BA Award. Adrian is author of “Be a Great Problem Solver…” (2017), author of “Business Analyst” (due for release 2018) and contributor to “Business Analysis & Leadership” (2013) “Process Precepts” (2017)
You can connect with Adrian on social media: Twitter: www.twitter.com/ukadrianreed LinkedIN: www.linkedin.com/in/adrianreed
Anyone Know What Risk Really Means?
Matt Andrews, Head of Technology Controls Transformation, Royal Bank of Scotland
Head of Technology Controls Transformation
Royal Bank of Scotland
Matt Andrews – Based in Edinburgh, Scotland, but has spent his career working across the UK and the globe, Matt specialises in shaping and driving programme / project related risk activities across bankwide portfolios. He’s worked in Banking for over 10 years across many different domains delivering large scale complex transformational programmes and then latterly focusing on how risk can be managed and understood effectively. He’s passionate about how Agile, Scrum and other methodologies can be deployed and controlled in complex, highly regulated banking environments He holds membership of ISACA. Follow him @matt_s_andrews
Ken Campbell, Risk Manager, Royal Bank of Scotland
Royal Bank of Scotland
Ken Campbell – Based in Edinburgh, Scotland, Ken Campbell is a freelance operational risk management consultant currently specialising in technology change. Working in the Financial Services sector Ken has almost 20 years experience in helping build better, safer organisations, the last 14 of which have focussed on risk management. He holds professional membership with the IRM, IOR and ISACA.
Innovation in Ministry of Defence - Why, the Challenges and the Opportunities
Danny Wootton, Head of Innovation in ISS, Ministry of Defence
Head of Innovation in ISS
Ministry of Defence
Danny joined MoD as Head of Innovation for ISS on 1st August 2016, working with the ISS teams and the broader defence community to create a proactive, repeatable and agile innovation model for ICT across MoD. Within this role Danny is responsible for: technology scouting & horizon scanning, partner & SME engagements to understand their roadmaps and to ‘learn from industry’, running internal & external innovation challenges and the management of innovation activities such as an innovation radar and funnel. The innovation team are also responsible for the delivery of Alpha and Beta projects and for ‘delivery readiness’ as projects are moved through to the delivery organisations. Prior to joining MoD, Danny was Director of Internet of Things and Innovation at CGI.
|16:35 - 17:00||
A World Where Anything is Possible - Conference Close
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