21 March 2017 - Forum Day 1

08:00-09:00   REGISTRATION
09:00-09:15   Welcome to the IBCT Forum Europe 2017 - More Wisdom. Less Conventional 
Chris Potts, Forum Chair
09:15-10:15 KEYNOTE Red Monkey Innovation Management - Organisations in Search of a New Balance
Jef Staes, Three-time TEDx Speaker, Entrepreneur, Author of “My Organisation is a Jungle", jefstaes.com
10:15-10:35   Networking, Break and Exhibits
10:35-11:50 IBCT
Track 1:
Pushing Frontiers to Drive Innovation and Differentiation
Ýr Gunnarsdóttir, Operational Excellence/Continuous Improvement Deployment Lead, Shell International, Netherlands
IBCT
Track 2:
The State of Corporate Innovation in 2017 - Learn From Your Peers
Angela Ashenden, Principal Analyst, MWD Advisors, UK
11:55-13:10 IBCT
Track 1:
Putting the Business Centre Stage of Change
Deanne Earle, Principal Consultant, Unlike Before, Italy 
IBCT
Track 2:
Faster Innovation without Blowing the Budget: Look Outside Your Industry!
Dr. Salman Taherian, Global Head of Data Innovation, Reed Exhibitions Ltd., UK
13:10-14:15   Networking, Lunch and Exhibits
13:30-13:50 Perspective
Session
Innovation for Good Business
Laura Da Silva Gomes, Founder and Director, Silverfish CSR Ltd
13:50-14:10 Perspective
Session
Tales of Innovation from Europe, North America and Beyond
Vasileios Kospanos, AVP - GENPACT Digital, Marketing Leader, PNMsoft
14:15-15:30 IBCT
Track 1:
Using Gamification in Talent Management - Without Playing Games with your People
Davor Gasparac, Head of Group Org Corporates, Erste Group Bank AG, Austria
IBCT
Track 2:
Customer-Driven Innovation: from Common Sense to Common Practice
Filip Hendrickx, Business Architect Meets Innovator, altershape, Belgium
Tom Verweijen, Group Portfolio Manager, Test-Aankoop/Test-Achats, Part of Euroconsumers
15:30-15:50   Networking, Lunch and Exhibits
15:50-17:05 IBCT
Track 1:
Transformation, or Easy and Simple?
Richard Frost, Lead Enterprise Architect, Yorkshire Building Society Group, UK
IBCT
Track 2:
Dilemmas in Innovation - a Personal Account
Filip Callewaert, Head of Information and Knowledge Management, Port of Antwerp Authority & The Belgian Green Party, Belgium
17:05-18:00   Networking, Drinks Reception and Exhibits
 

Tuesday
21 March
09:00-09:15

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Welcome to the IBCT Forum Europe 2017 - More Wisdom. Less Conventional
Chris Potts, Forum Chair

Featured Speaker:
Chris Potts Chris Potts
Forum Chair

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Tuesday
21 March
09:15-10:15

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KEYNOTE: Red Monkey Innovation Management - Organisations in Search of a New Balance
Jef Staes, Three-time TEDx Speaker, Entrepreneur, Author of “My Organisation is a Jungle", jefstaes.com

The world is changing faster and faster. Organizations, companies, schools and regions have to adapt to a world that is flooded with information and need to increase their power to learn and innovate dramatically. Today’s organisations and companies however are not able to create the right learning and working environment that enables and energizes disruptive innovation by using passion for talents. We unintentionally transformed talented adults and children into passionless sheep. We must rethink the organization of working and learning. We should boldly go for disruptive business innovation powered by disruptive culture innovation.

This session is a plea for a dramatic change in the organization of work and education. After this session 2D, 3D, Sheep and Red Monkeys will be branded in your brain. You will become disrupted.

  • Attendees will learn that transforming organizations into real learning and innovating organizations will not be possible with consensus, but will be driven by conflicts
  • Attendees will learn a new model for disruptive innovation: Red Monkey Innovation Management
  • Attendees will understand the impact of today’s information luxury on the organization of learning and work. We must get rid of our diploma-addiction and go for Competence Playlist Based learning and working.
Featured Speaker:
Jef Staes Jef Staes
Three-time TEDx Speaker, Entrepreneur, Author of “My Organisation is a Jungle"
jefstaes.com

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10:35 - 11:50 CONCURRENT SESSIONS

Tuesday
21 March
10:35-11:50

IBCT
Track 1:

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Pushing Frontiers to Drive Innovation and Differentiation
Ýr Gunnarsdóttir, Operational Excellence/Continuous Improvement Deployment Lead, Shell International, Netherlands

This session will showcase a 3-year Exploration initiative, which has delivered dramatic efficiency improvements:
  • Continuously driving operational excellence in the Exploration space by ever sharpening collaboration
  • Creating focus through simple language and common ways of working.
  • Enhancing performance focus through a ‘multi lens’ OE/CI deployment approach
  • Embedding CI behaviours to compliment technical differentiation and innovation
  • Operationalizing and broadening this approach across the Upstream Subsurface Technical User Community to drive further significant efficiency gains.

You will learn how the pragmatic roll-out of continuous improvement principles and approaches established a culture of collaboration within the Upstream exploration business. Also, how this is now being rolled up to the full Upstream technical user community to help us remain both competitive and innovative.

Featured Speaker:
Ýr Gunnarsdóttir Ýr Gunnarsdóttir
Operational Excellence/Continuous Improvement Deployment Lead
Shell International, Netherlands

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Tuesday
21 March
10:35-11:50

IBCT
Track 2:

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The State of Corporate Innovation in 2017 - Learn From Your Peers
Angela Ashenden, Principal Analyst, MWD Advisors, UK

Innovation is easy to say and it's easy to pay lip-service to it. But what are businesses really doing? In our industry research, we've found many great examples of successful programmes - but also uncovered a number of value-destroying antipatterns.

In this session, Angela, will share in-depth benchmarking research that shows how businesses across different industries and regions are approaching innovation programmes today, and highlight the common challenges and opportunities.

Featured Speaker:
Angela Ashenden Angela Ashenden
Principal Analyst
MWD Advisors, UK

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11:55 - 13:10 CONCURRENT SESSIONS

Tuesday
21 March
11:55-13:10

IBCT
Track 1:

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Putting the Business Centre Stage of Change
Deanne Earle, Principal Consultant, Unlike Before, Italy 

It’s relatively easy to talk about changing the business, it’s quite another thing doing it. There are many parts to the change puzzle and, with people involved, variables are constantly added. A programme or project is the typical mechanism for delivering change, however PMI’s 2016 Pulse of the Profession Report confirmed that, compared to last year, fewer projects are meeting original goals and business intent.

In order to shift ingrained ways of working in business operations and projects, Organisations must think and behave differently if they’re to actually change, and realise increased value from innovation or any other initiative.  This session aims to challenge thinking and generate discussion on:

  • Why change must be an integral part of project thinking; technical project management skills are no longer enough
  • Why the gap between business and project needs to be bridged if change is to be achieved
  • How methodologies, frameworks, and models give structure yet delay progress
  • Why attitudes and behaviours must shift.
Featured Speaker:
Deanne Earle Deanne Earle
Principal Consultant
Unlike Before, Italy 

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Tuesday
21 March
11:55-13:10

IBCT
Track 2:

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Faster Innovation without Blowing the Budget: Look Outside Your Industry!
Dr. Salman Taherian, Global Head of Data Innovation, Reed Exhibitions Ltd., UK

In today’s competitive markets, innovation is no longer a “nice to have” but a “must to have for survival”.  Innovation is inherently risky, there are no guarantees for success and, in many cases, it fails to produce an effective competitive advantage that can’t be easily replicated elsewhere. In this talk, Salman will speak about how the risks and costs can be lowered by not re-inventing the wheel but focusing on adaptation of existing solutions and technologies from external industries.

In a century where value propositions are becoming increasingly customer-centric, the competition is shifting to how well technologies can be adapted to meet the needs of the customer, rather than beating each other on technical specifications! Key points that will be discussed in the talk:

  • How to shift from technology-centric innovation to customer-centric innovation
  • How to copy customer success from external industries to your own industry
  • How to minimise budget and risk for building competitive advantage in your market.
Featured Speaker:
Dr. Salman Taherian Dr. Salman Taherian
Global Head of Data Innovation
Reed Exhibitions Ltd., UK

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13:30 - 13:50 Perspective Sessions

Tuesday
21 March
13:30-13:50

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Innovation for Good Business
Laura Da Silva Gomes, Founder and Director, Silverfish CSR Ltd

Does your organisation understand the business value of corporate social responsibility (CSR)? Does it understand how innovation and CSR can help your business' goals? And at the same time, help your brand affinity or engagement of your staff?

Laura, director of Silverfish CSR will do a deep-dive into the latest behavioural and technological trends and how, combined with a smart corporate social responsibility strategy, they can help your business innovate and grow.

Featured Speaker:
Laura Da Silva Gomes Laura Da Silva Gomes
Founder and Director
Silverfish CSR Ltd

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13:50 - 14:10 Perspective Sessions

Tuesday
21 March
13:50-14:10

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Tales of Innovation from Europe, North America and Beyond
Vasileios Kospanos, AVP - GENPACT Digital, Marketing Leader, PNMsoft

PNMsoft will present a selection of customer stories - stripped of all product hype - where clients innovate with IoT devices, mobile apps in remote locations, and business orchestration success, generating impact and winning industry awards.
  Featured Speaker:
Vasileios Kospanos Vasileios Kospanos
AVP - GENPACT Digital, Marketing Leader
PNMsoft

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14:15 - 15:30 CONCURRENT SESSIONS

Tuesday
21 March
14:15-15:30

IBCT
Track 1:

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Using Gamification in Talent Management - Without Playing Games with your People
Davor Gasparac, Head of Group Org Corporates, Erste Group Bank AG, Austria

Talent Management is one of the hot topics in the last decade due to a pressure to decrease costs and outsource part of production, while increasing the know-how, motivation and loyalty of employees. Is there a bridge between these two extremes? This presentation will bring a few real-life examples in this area and providing following insights:
  • What a recent crisis taught us about value of human capital
  • Although different people are motivated by different things - is there anything they all have in common?
  • Tips for recognizing, hiring and keeping talented employees.
Featured Speaker:
Davor Gasparac Davor Gasparac
Head of Group Org Corporates
Erste Group Bank AG, Austria

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Tuesday
21 March
14:15-15:30

IBCT
Track 2:

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Customer-Driven Innovation: from Common Sense to Common Practice
Filip Hendrickx, Business Architect Meets Innovator, altershape, Belgium
Tom Verweijen, Group Portfolio Manager, Test-Aankoop/Test-Achats, Part of Euroconsumers

Euroconsumers is in the middle of making the shift from big investments in a small number of innovation projects, to small investments in a large number of idea validations. This goes along with a shift from a group-level decision approach to local empowerment in five countries, without losing track of group synergies and capabilities.

From starting this journey at the beginning of 2016, and thanks to the strong sponsorship of the CEO towards all 5 countries, we are adopting a "First test, then invest" mindset in our innovation process. Many ideas are now in the funnel to be tested.  You will learn:

  • What techniques and templates do we use to inspire and guide people, without constraining or steering the whole innovation effort?
  • How we shift from product thinking to customer thinking?
  • How do we turn a “we believe” mindset into a “what are our assumptions & how can we validate them” mindset?
  • Processes and organisation: what worked well and what didn’t work.
  • How can we enable innovation with respect for the established organisation, building upon its strengths and capabilities?
Featured Speakers:
Filip Hendrickx Filip Hendrickx
Business Architect Meets Innovator
altershape, Belgium

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  Tom Verweijen Tom Verweijen
Group Portfolio Manager
Test-Aankoop/Test-Achats, Part of Euroconsumers

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15:50 - 17:05 CONCURRENT SESSIONS

Tuesday
21 March
15:50-17:05

IBCT
Track 1:

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Transformation, or Easy and Simple?
Richard Frost, Lead Enterprise Architect, Yorkshire Building Society Group, UK

The big transformational, engineering approach to BPM does not suit all organisations. At Yorkshire Building Society Group, we are looking to deploy innovative, small scale, stepwise improvements.  This uses a range of tactical technologies to unlock the value of technology and take our process improvement initiatives to the next level, based on our ‘Easy and Simple’ motto. All of these 'marginal gains' are identified by our customers and colleagues, then analysed, prioritised and addressed by our Operational Excellence team.
  • BPM – It’s not always big, and it doesn't need to be clever
  • Modelling – See both the wood and the trees
  • Treatments - Take one of these and see me in the morning
  • Prioritise – Do sweat the small stuff
  • Deliver – Little, and often.
Featured Speaker:
Richard Frost Richard Frost
Lead Enterprise Architect
Yorkshire Building Society Group, UK

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Tuesday
21 March
15:50-17:05

IBCT
Track 2:

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Dilemmas in Innovation - a Personal Account
Filip Callewaert, Head of Information and Knowledge Management, Port of Antwerp Authority & The Belgian Green Party, Belgium

During the past three years, the Port of Antwerp Authority have designed a new process for generic knowledge work, authentically supported with new kinds of tools. Their concept was given an award in Washington - a true confirmation of its innovative character. This was the start of an important change project, that very soon realized that the people factor (new skills, culture, communication) had been underestimated.

In any case, these years of design and implementation were not evident at all; they were full of dilemmas whether or not they were doing the right things, in the right way. Were they in a 2.0-hype or not? Was the introduced process too disruptive or not? Did they go too fast or too slow? Had they chosen the right tools or not? And have they arrived in a new AI-hype now? Should they step into that too?

Filip will give a personal account of this trajectory and accompanying dilemmas and tell how we cope with it. It's a process of thought and action combined in design, learning, experimentation and especially perseverance.

Featured Speaker:
Filip Callewaert

Filip Callewaert
Head of Information and Knowledge Management
Port of Antwerp Authority & The Belgian Green Party, Belgium

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Tuesday
21 March
17:05-18:00

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Networking, Drinks Reception and Exhibits